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"Clean room and was ready a couple of hours before check in time. Staff sent a message to state this. Luggages were happily kept or hold by staff before checked in and after checked out. Staff notified client of incorrect charge of a food item that was meant to be removed from the bill. Staff actioned promptly either to wait for manager for the refund or to be directly deposited back to the account. Front reception staff are friendly. Front Luggage Porter was quick to handle our luggages for ease...

"It was excellent location, excellent breakfast restaurant and their staff service was amazing.. awesome place."

"The front end staff was excellent. The maintenance staff was rude. The cleanliness of our room was disgusting except the bedroom. The refrigerator was leaking all over the floor. Under the kitchen sink was mould top to bottom. This hotel would rank around a 1 star at most. One of the elevators was out of service and the other one you have to wait up to 5 minutes for."

"Generally good stay. For some of the days the open areas around lobby were over utilised for a conference or something, leaving hotel guests no space to sit and work, which didn’t seem right given its location and services are more aligned to a city or corporate hotel. Gym very good, food good, staff helpful, overall a great stay."

"The views were beautiful a little noisy sliding doors need fixing fir wind and noise but either wise an amazing stay thank you 😊"

"Maria at the front desk is a gem.She welcomed us with a warm smile and made useful suggestions for our convenience. Room was clean, comfortable and quiet. Room 406 has a world-beating view!!"

"Absolutely lovely place to stay. Beautiful rooms with outstanding views. The staff were so friendly and helpful."

"Hotel is in an ideal spot with the Cavill Ave tram stop just meters down the road. Staff are fantastic and we were always well looked after. Fridays and Saturday nights can be a little bit noisy but that’s something you need to expect when you are right by Surfers Paradise beach. Breakfast was well worth it and was always fresh."

"Clean room close to everything checked in late at night was a effort for staff member to check us in close to light rail main part of surfers close to beach"

"Overall, a very pleasant stay! The staff were friendly and welcoming, and the amenities were good. The hotel is a little dated in places, but it was comfortable and well maintained overall. The only letdown was the breakfast, which was a bit underwhelming, especially with so many venues in the immediate vicinity. Otherwise, a great stay and a positive experience for us!"

"Great location!"

"Room was clean, staff were nice, got a great view of both city and beach from my room. only down side was the parking, we had a lot of trouble with the off site parking"

"Our room was 1004, first night we couldn’t sleep with the sound of like whirlwind from our room"

"When we arrived we were very disappointed to learn there was a building site next door and our balcony was practically over looking it. We were not informed about this prior to our stay, unless we would have not booked here. The day we arrived the weather was very windy and the patio doors on our ocean view room were banging. We were bitterly disappointed but once we spoke to Bernice on reception we couldn’t fault the excellent customer service we received. She upgraded us to a fabulous suite...