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Best Western Pontypool Metro Hotel

3.0 star property

Choose dates to view prices

Take advantage of a coffee shop/cafe, a garden, and dry cleaning/laundry services at Best Western Pontypool Metro Hotel. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Business services
  • Bar
The current price is AED 222
AED 266 total
includes taxes & fees
12 Mar - 13 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(54 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
Coffee/tea maker
Electric kettle
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)

Highlights

Heating
Flat-screen TV
Sofa bed - double
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
Shower/tub combination
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Twin Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
Coffee/tea maker
Electric kettle
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

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About the neighborhood

Located in Pontypool, Best Western Pontypool Metro Hotel is in the city center. Bowlplex Cwmbran and Aber Rocks Climbing Centre are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Llantarnam Grange Arts Centre and Caerleon Arts Centre. Looking to enjoy an event or a game while in town? See what's happening at Rodney Parade or Newport Stadium. Visit our Pontypool travel guide
Map
Lower Mill Field, Pontypool, Wales, NP4 0XB

What's nearby

  • Lovely park to visit.
    Pontypool Park
    11 min walk - 1.0 km
  • Brecon Beacons National Park showing rainforest, a waterfall and a lake or waterhole
    Brecon Beacons National Park
    16 min drive - 21.6 km
  • Millennium Stadium showing modern architecture and a river or creek
    Principality Stadium
    28 min drive - 37.7 km
  • Pierhead Building, a Grade One listed building of the National Assembly for Wales in Cardiff Bay, Wales. A Cardiff's landmark taken from Cardiff Bay.
    Cardiff Bay
    29 min drive - 38.0 km
  • Shell Grotto
    6 min drive - 2.1 km

Getting around

  • Pontypool & New Inn Station
    12 min walk
  • Cardiff International Airport (CWL)
    55 min drive

Restaurants

  • McDonald's
    1 min walk
  • Iestyn’s Fish Bar
    3 min drive
  • Shaheen Tandoori
    3 min drive
  • Harvester
    5 min walk
  • KFC
    1 min walk

About this property

Best Western Pontypool Metro Hotel

Hotel located in Pontymoile
A coffee shop/cafe, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Best Western Pontypool Metro Hotel. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Continental breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
  • A computer station, concierge services, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms have comforts such as laptop-friendly workspaces, as well as amenities like free WiFi. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and heating

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  • Free WiFi
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The price is AED 240
AED 288 total
includes taxes & fees
15 Mar - 16 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Is Best Western Pontypool Metro Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Best Western Pontypool Metro Hotel?

As of 8 March 2026, prices found for a 1-night stay for 2 adults at Best Western Pontypool Metro Hotel on 12 March 2026 start from AED 222, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Pontypool Metro Hotel?

Check-in start time: 2:00 PM; Check-in end time: 7:00 AM. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Pontypool Metro Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 10.00 (subject to availability).

Where is Best Western Pontypool Metro Hotel located?

Located in Pontymoile, this hotel is within 1 mi (2 km) of Pontypool Park and Shell Grotto. Grosmont Castle and G-Force Karting are also within 3 mi (5 km). Pontypool & New Inn Station is 12 minutes by foot.

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Reviews

Best Western Pontypool Metro Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.0

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 524 out of 1001 reviews
Rating 8 - Good. 347 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

Reviews

10/10 Excellent

Ansar

Liked: Cleanliness, amenities, property conditions & facilities
Professional staff, brilliant service. Thank you
Stayed 1 night in Jan 2026

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Good clean room quiet .friendly staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - friendly staff and well priced
Stayed 1 night in Aug 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff friendly and helpful
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for quick overnight stop driving to customer, clean and quiet despite being next to the road
Stayed 1 night in Sep 2025

10/10 Excellent

Cavan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Sep 2025

10/10 Excellent

mark andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.stayed a number of times
Stayed 1 night in Jun 2025

10/10 Excellent

Iona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great wee hotel

Really lovely hotel, staff were so friendly and helpful. Rooms clean and perfect for our needs.
Stayed 3 nights in Jul 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly attentive staff at check in and breakfast service. The room was spotless, large shower cubicle, excellent hot water and good water pressure, with Dove products provided. Well lit car park, conveniently located near major roads. Healthy options for a working breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, clean and the receptionist when checking in was very helpful and friendly.
Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful, friendly staff and rooms were of a very high standard. Would stay again if in the area.
Stayed 1 night in Feb 2025

10/10 Excellent

CHRIStopher

Liked: Staff & service
Superb reception staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and friendly hotel, perfect for our overnight stay, very comfy
Stayed 1 night in Nov 2024

8/10 Good

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great value for your money . Clean lovely property. It was great for us as we were travelling through the area ... gas and food super close
Stayed 1 night in Jul 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and the room was very clean. The shower was great one more grab bar would be really helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conveniently situated and comfortable

We had a lovely stay at this hotel. It was conveniently situated for our needs. There is no lift so if you struggle with stairs or mobility you may need to request a ground floor room
Stayed 2 nights in Sep 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Excellent staff
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality clean best Western

Fabulous best Western Hotel did exactly what it said on the tin, very clean good breakfast friendly staff, great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay there and staff are very welcoming
Stayed 1 night in Jun 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Always a pleasure to stay there and staff are very welcoming
Stayed 1 night in May 2024

8/10 Good

Simon

Liked: Staff & service, room comfort
Quiet room. Didnt have breakfast as many other places available. Bed comfortable. Carpet in room sticky by door on the inside. Staff excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities

Great for a weekend away.

Excellent base for exploring the area. Friendly staff and the room was quiet even facing the road. Shower in the bathroom was great after a day out.
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Simple easy check-in , the carpark was secure and well lit which is a bonus The room was clean and tidy bed was comfy
Stayed 1 night in Jan 2025

10/10 Excellent

Neil

Liked: Cleanliness, amenities
Clean hotel friendly helpfull staff
Stayed 1 night in Oct 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and functional. Helpful staff, soft bed.
Stayed 1 night in Jul 2025