"This “5-star” resort was a complete scam and a huge disappointment for our babymoon. My husband and I were expecting a relaxing, clean, luxury stay, but the experience was the exact opposite. The first room smelled strongly of mold and was extremely dirty. There was hair in the bathtub, oily residue from previous guests left in the sink, and even urine on the toilet. After we complained, we were moved to another room, but that one was not much better. There were leftover sodas in the fridge,...

"OK, if you’re looking for luxury, this is definitely not this place"

"We arrived at excellence at 1pm. We were told that our room wasn't ready as yet. We were told check in was at 3 and to go have lunch till then. We got back to the front desk at 3. Our room still wasn't ready. We sat in the reception area for an additional two and a half hours. We had to go back to reception repeatedly to get any updates. First we were told it was a maintenance issue and they had to switch rooms. Then they told us it was being cleaned. We were told they would upgrade our room for...

"The property was beautiful, very well kept and clean! The food was great and the staff was excellent."

"Muy buen hotel el servicio excelente y la comida deliciosa Ricy mesero de dunas excelente servicio"

"Excellent Resort, especially all the excellence club amenities"