"Dilcon provided an amazing guest experience. Our initial trip was delayed due to an airplane malfunction so we didn't arrive until the next day. He was helpful with changing our reservations and following up with us on our stay, our flight and our shuttle. The room they provided us was amazing with excellent views. It was clean and had all the amenities we needed. Anytime we requested anything, they were there right away offering assistance. The gym was well kept and had a lot of machines and...

"This was our second time visiting Excellence Punta Cana. Our stay started rocky with not having hot water which resulted in us changing rooms 3 times. This put a damper on our trip because we were traveling all day. After we were finally settled in our room, the Excellent Club graceously gifted us with a free romantic dinner on the beach, which we enjoyed. One con on this trip was the DJ, he seemed to play the same music that catered to one demographic. The DJ played every night with only 3-5...

"The training staff, Javier, Xavier, Kive, Ana from Bar, Susana, everyone is super nice, thank you very much Housekeeping"

"this was not what I expected. The grounds itself were beautiful but the honeymoon suite was not as expected. My deck where my so-called private pool was all broken down where my husband stubbed his toe and my flip-flop got stuck. It was not what we paid extra for. You don’t really have your own private pool as you could see right next-door to your neighbors and there are rooms on top of you that people can just look down and talk to you. I will say that the staff there are very, very nice and...

"Excellent Resort, especially all the excellence club amenities"