Find Family Hotels in Carol Stream, IL

"The radiator was falling off the wall, the doorway was open 2 inches clearly to view outside the room. The bathroom light around the mirror only worked a quarter around the mirror."

"We had no microwave. I feel like that's always essential in a hotel room, especially when traveling out of town."

"The room was very clean and has comfortable beds. The staff was friendly. We're very happy with the big selection of food, waffles, pancakes, cereals, bagels and much more. We never had a problem finding a parking spot, even on the night we came strolling in at 3:30 A.M."

"Rooms were not updated no fridges phones didn’t work remote controls were missing generally not maintained well"

"Disgusting hairs all over and creepy people looking in all the windows"

"I arrived at 3:00pm and was unable to check in early. When I checked in at 4:00, I was told my room was not cleaned yet and asked to wait. I had to wait an additional hour and a half to get a room (as did several others). The lobby only has two chairs, so most of us stood the whole time. When I finally got a room at 5:30, the recliner footrest was broken. The room was 62 degrees with the A/C on full blast, making a loud squealing noise. I tried to adjust the wall and unit controllers, but could not turn off the fan or stop the sound. I returned to the desk to try to get another room, which I was granted. However, the second room also had the A/C on full blast at 62 degrees. The fan was excessively loud, but it wasn't squealing and I could adjust the temperature (or so I thought). The room had obviously been cleaned hurriedly and very sloppily. There was a plate in the microwave with food scraps on it, a used washcloth hanging over the shower curtain rod, no toilet paper on the roller (fortunately there was a roll under the sink, which smelled musty), and several bits of food and small paper scraps were under the desk and around the perimeter of the floor. The alarm clock cord was damaged/partially missing and unable to be used. I was exhausted and had a very early flight so I decided to just accept it. I slept poorly because the fan was so loud cycyling on and off. I woke up to a 62 degree room despite setting it to 70. The shuttle was on time though! Overall, very poor."

"Breakfast was good and hot! Beds were comfortable… needs some updates and better pool hours… opens too late and closes too early…"

"Staff were great and the shuttle service was excellent. We only had the room for five hours during a long layover at O’Hare. Few hours of sleep and a shower, left before breakfast "

"We stayed 2 nights, everything was fine "