Find all hotels by Independent in Caroline, NY

"Room was clean, but could use some updating. Sandy at the front desk was amazing when we checked in. Breakfast was great, especially for it to be complimentary. The restaurant area had a great ambience to it. Very old times! There was plenty of parking in the front, sides and back of the building. I didn’t like how you didn’t need your card to open the side and back doors. But the area seemed pleasantly safe. "

"We took the kids for the weekend and it was a little get-a-way. We didn't have to leave the property, everything is right there. The water park was great. The water was actually warm. The hot tub was amazing. The outdoor pool was too cold to get into for me. The kids got in. There's not a lot of vegan options onsite, but it's manageable. Everything costs extra thought so be prepared to pay for arcade, water park fee etc."

"The only thing in the lobby was water. In the past there has been coffee or tea and even hot cider (packet). There was nno cocoa in the room (as in the past) and even though it was early May, the weather was chilly."

"This was a disappointing stay, even by $72 per night standards. I had just stayed at a $60 per night room that was better. The hallways look as if they haven't been cleaned or vacuumed in weeks. The lighting in my room, especially the bathroom, was entirely unacceptable! It was so bad, I had to resort to using my cell phone flashlight to turn the heat on. Having to open a cabinet door, to get to the referigerator door is a dumb set-up, and annoying in the middle of the night. I never actually interacted with, or met any of the staff, but they were accommodating over the phone, so I gave them 3 stars. At least they got the most important thing right, the bed, and spares them a failing grade. Final grade is a 'D'. "

"Weird vibe"

"There was not much choice"

"Front desk staff was very helpful and friendly. The room had a very strong smell of whatever air freshener they use to cover odors. The windows don’t open, so I couldn’t even air it out. Shampoo, conditioner, and soap in the shower were almost completely empty. I guess they didn’t check any of them. Parking is a bit of a headache and inconvenience. You have to have your ticket validated every time you leave. Coffee machine in lobby was broken. That was the biggest downfall for me. Walking distance to everything. There were pros and cons. But I wouldn’t stay here again. I’ve stayed at other hotels in the area that I would rather choose again."

"DO NOT GO if you don't like bugs in your hotel room! So many bugs in my 2 day stay inside the hotel room. Beetles, stink bugs (which are quite large) and carpenter ants. I was absolutely disgusted. The lady who runs the place is very unprofessional regarding the condition of the room, claiming that a dirty room with bugs is to be expected in upstate, but I have travelled quite a lot upstate and this is the first such interaction to this extent. Had to call the maintenance guys 3 times to get rid of the bugs. Also, stained bedroom ceiling, could not tell if it was mold. Luckily was only staying 2 nights and got out quickly. Very misleading about the "continental breakfast" included.. it was a choice of toast, bagel, muffin, cereal and juice. If you wanted eggs, it was around $17-19. Went to a local diner for breakfast, even though my hotel reservation was supposed to include breakfast. The waterfall in the pictures on the website are also misleading. The photos make it seem like the hotel is right next to the waterfall, when in fact it is a 1 mile walk to the falls, not right next to the hotel. Would not stay again, would not recommend others to stay unless you want the true camping experience of bugs, dirt, and lack of food."

"Half of the rooms face the indoor pool. They have clouded out the windows so you can't see, but not enough to block the bright light. The drapes have huge gaps at the ceiling and walls, so tons of light comes in all night long. The pool is closed but they keep the pool lights on like high-noon. But then, in the morning you can't see any daylight because it's a window facing inside the building. It's like sleeping in a cell. Can't turn off the light, but also can't see daylight. It's a nightmare and impossible to get a good night's sleep. I asked to be moved but the front desk lady said she couldn't move me because it was prepaid. Well, if I'd known I'd be sleeping casket, I wouldn't have booked this hotel. I find it ridiculous that they don't warn you this hotel will throw off your circadian rhythm with these stupid windows. Also, the fridge ran all night, constant loud buzzing. It was awful and between the light and the buzzing, it was sensory overload while I'm trying to sleep. I would have been better off sleeping in my car!"