Find all hotels by Independent in Cassen

"Great hotel with excellent staff and facilities "

"Property was clean and well maintained. Staff was very helpful, some spoke English which was good for us as tourists in France. Properly had a nice parking garage as well. The only complaint we had is the rooms furnishings were slightly inadequate and obviously low cost, the bed had only one nightstand and the closet had no hangers. The Breakfast was great with a good variety of selections and a very helpful staff."

"Main issues - cleanliness dirty appliances greasy surfaces + dead flies had to clean before using. Both fridges/freezers uncleaned 1leaking water constantly mopping floor, didn’t use got fed up of cleaning other people’s dirty. Pet hairs on sofa, surfaces and beds/bedding + dead bugs. No bed linen/pillows, cushions instead, very dusty + dead bugs stuck on them. Was asked if we brought our own bedding on arrival then provided with bed linen and towels that we did not use because of their state. As the shops were closed by the time we arrived at the property we had to clean and hoover the bedroom and went to bed with no linen. Two of the bedrooms separated by screens so not proper bedrooms. The only shower and hand washing basin is in the ensuite of the main bedroom. The only toilet is outside main bedroom, does not have a hand washing basin. Very strong nasty odour in the toilet. The spiral stairs are very difficult to negotiate in general and was a nightmare to get our luggage upstairs and are unsteady. The swimming pool is situated at the front of the owners side of the house, and was informed politely that because of the time of the year we might not wish to use it on arrival. Shocked on departure she asked if we left the property cleaned. The owner was informed about the overall cleanliness, bedding, and the dirty leaking fridges so there should be no excuse for others to go the same experience as us in hope that these are basic standard hygiene expectations."

"The hearing didn't work in the room, the hotel needs some attention, the rooms seem a bit tired and no clear instructions on parking. There are better 4* hotels out there... In my experience (having travelled over 80 countries) and spending over 50% of my time in hotels... This 4* establishment fell really short of thr standards. "

"Excellent service, throughout. Room was a little on the small side (especially with a dog) but very clean and perfectly useable. Breakfast was very good, with a good variety of foods and drinks. One thing to be careful of: I could not use some of my cards in the Tex-Mex restaurant next door as it is linked to the casino and was blocked by my provider."

"The hotel is run with minimal staff, arrive before 5 and you have to to call someone, the bar oprn from 5 to 9pm offers 25cl beer at 3.50 and 375cl of wine for 12euro, 5 star prices at a 2 star hotel. Dinner, with a limited menu 7 to 8.30pm. Staff leave at 10pm. Breakfast 7 to 8am but there were no staff in the hotel unti 7.10 so breakfast was 7.20 to 8am. Lovely location and itcoukd be so good but not whilst its run in this way."

"Clean modern rooms, corridors a bit dated. Staff friendly and helpful "

"Stayed in 'superior room' on 3rd floor with kitchenette, decent coffee machine, balcony with table & 2 chairs. Decent bathroom with good shower. Very very quiet room with full blackout blinds. This is a brand new hotel and has a few teething problems mainly with signage in the common areas, garage etc which I'm sure they will remedy. Overall a wonderful stay."

"An amazing place to enjoy with family, great hospitality "