Find hotels near Cathedral of the Sacred Heart, Richmond from AED 428

"Not clean. In the middle of the night all the plumbing sounded."

"PROS: The area is cute, walkable to buses, and there’s a sweet lobby kitty. The building is historic, with nice architecture. One front desk staff member was awesome, but the others during our stay were a bit less friendly. None were rude or unprofessional. They gave us fresh washcloths when they weren’t able to clean the room. CONS: The walls are so thin, we could hear all of our neighbors’ conversations, even though they were speaking in a normal voice. Our upstairs neighbors dropped their luggage (presumably) on the floor late at night and it was so loud my partner and I both jumped. We could hear their conversations clearly as well. The furniture, wallpaper, and carpet were well past their prime, and were perhaps last updated decades ago. The sink was cracked, and it took several minutes for the hot water to get warm enough to shower each time. The room ceiling had a crack across it. The old wooden baseboards, doors, and molding appeared as though they had been painted over dozens and dozens of times and still seemed to be aging poorly underneath. One day we asked if we could get our room cleaned even though it was around 1pm; they told us it was probably too late, and indeed, they were not able to get to it. The TV had live channels but no streaming. There’s no gym, pool, or onsite parking. The only amenities were Wi-Fi, a hairdryer, and Keurig. It’s definitely not up to par with other similarly priced accommodations. I suspect it gets by mainly on the historic charm."

"Amazing location. Very cute and comfortable rooms. "

"Room was much smaller than what was seamed on photos. Wide angle view makes us look much larger. Bathroom was fine but the actual room just enough space for bed and 1-2 feet are on each side of bed. That was it. No place to put your clothes. Only hooks on wall. Fridge will hold minimal items maybe one full subway sandwich so pack accordingly. They would not switch room to a larger one even when available for additional charge (maybe their policy is different but still did not expect that). No comforters just sheets to sleep under. "

"The rooms were clean. Any request we made was attended too. The breakfast in the VIP lounge was fairly good. The only one negative thing I can say about the place negatively was on Sunday morning. The VIP lounge was not stocked, and breakfast, which was supposed to be available at 7am, was not quite available at that time and there were several conferences starting early that morning in which hotel guests were attending. At 8:30, some of the drink items were still not stocked. "

"Beautiful location. Great staff. Wonderful food. Best coffee I have ever had. "

"This property looked and felt tired. Kind of like a hotel that wants to be a luxury hotel ... but hasn't figured it out or shared that with their employees. The bathroom was dirty with scuff marks on the door and shower and literal dirt in the corners. Peeling wallpaper. The bed's top sheet had a foot-long tear right at the top. That was fun. Housekeeping was hit or miss. We finally had to ask for our room to be serviced. And they were the stingiest hotel I've ever seen for leaving towels and washcloths. One per guest, which is problematic if you spend the day sweaty outdoors and want to refresh before dinner. (I will not re-use a washcloth.) Plus, there was very little place to put your clothes. My wife and I were there for a week and there weren't enough hangers for even her clothes. I had to spread my shirts out of the couch. Plus, there was no bureau or chest of drawers to put your other clothes in so we had stuff in our suitcases all week. There was a neat electric tea pot in the room ... but not once during the week did they leave any cups. They have a rec area with a pool table but ... and this is kind of indicative of the rest of the property ... the table felt was coming loose and the three cues were useless: two didn't have tips and the remaining cue was split in the shaft. Do you need a pool table at a hotel? No. Not at all. But if they do offer one, it should at least be in decent shape. Bottom line: There are definitely cleaner, more modern hotel in RVA. "

"Thank you for a very nice room with space..yes clean and kept. The staff was great . Thank you Jarvis for your help while checking in.. He was kind when I first entered the door...very very pleasant...thank you Daryl for all your help checking out..never met 2 nicer men that was kind and didn't mind assisting me nor my husband... Especially with the elevators...we were confused at first..every staff person we passed in the hallways were kind and pleasant.."

"My experience at this hotel was extremely disappointing. The room door would not close properly unless it was slammed, and the trim around the door was dirty and visibly falling apart. The $20+ buffet breakfast was completely unacceptable — poor quality and not worth the price. More concerning was the ongoing construction noise coming from the adjacent room, including drilling, grinding, and loud music. When I raised this with the front desk, I was repeatedly given inaccurate and dismissive explanations (cleaning staff, outside traffic, nearby construction), none of which aligned with what was clearly audible from within my room. I even asked staff to come to the room to verify the issue themselves, and no one ever showed up. Despite all of this, I was not offered a room change or any resolution. This level of service and lack of accountability is unacceptable. "