"Only Alexia at the Front Desk was nice. Jessie from the Front Desk and the owner/manager caused me many problems when I arrived at night, including Jessie coming to me quickly as I was taking things out of my car into the room, and tried to pull the room key from my hand telling me that I couldn't stay at the hotel because there was an issue with the pet fee! I held the room key tightly in my hand and told her than I had paid for my stay in full and that I was going to stay there. The manager/owner told me that I got a super deal, saying that the rooms were $129.00 and that the hotel was booked. I told him that I paid what was advertised in hotel.com when I made the reservation, and that it didn't mention on hotels.com that I was getting a deal. I guess he was trying to cancel my reservation to sell the room I had booked for $129.99! Then he was trying to charge $84 and change to my American Express card as a cancellation fee which I didn't request!"