Search Resorts in Caye Caulker Marine Reserve

"This was a unique experience. I enjoyed the atmosphere and serenity when I wasn’t in my room and construction was going on. I was a bit disappointed when I paid to have a king room and they gave me a king bed with a queen mattress on it I then cut myself on the wood frame and when I informed staff they promised to remedy the situation first by accommodating a new room and then later stating that while I went on my excursion for the day they would swap out the mattress to my return they did not do nor follow up which I felt was very unprofessional. I would have at least expected some sort of spa credit for my inconvenience but to flat out lie was crazy."

"Amazing experience "

"Check in process was horrible."

"Good place would recommend it."

"Gorgeous property and the perfect oasis a short distance from San Pedro"

"Good "

"Perfect stay - the hotel is extremely well run, pristine, and the staff are warm, helpful and organized. Would come back in a heartbeat"

"Beautiful hotel, clean facility and nice staff. Very quiet and peaceful. Too much seaweed so we couldn't swim there. "

"Unfortunately, the major complaint was the noise coming from the kitchen area very late at night. It started upon arrival, but we did not know at the time where the noise was coming from or what it was. It sounded like someone moving furniture and metal dropping to the floors, etc. In additional loud voices. It reached a peak on Saturday, April 25 going into Sunday morning at 1am. Our room was on the 3rd floor and at 1am on April 26, I went downstairs to seek the security guard, as the lobby was closed. I explained to him about the noise and he proceeded to follow me toward my room and he immediately recognized that it was coming from the kitchen area on floor 2. He said that he was going to ask them to keep it down. I expressed concern that this should not be happening this late at night, etc. Shortly after, the noise continued, but it was not long lasting. The next morning, I registered a complaint with reception and the rep was surprised and said that the restaurant usually closes at 9:30pm. That evening at around 10pm on Sunday April 26, the noise began again and seemed to have stopped around midnight. I knew it was our last night and upon check out on Monday April 27, I asked if the incidents were logged in and they had no record at all. In addition, the manager happened to be there and I explained the whole situation. None of this should have ever happened at a resort (especially very late at night). The complaint should have been recorded somewhere. "