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"I had a very unpleasant experience at this hotel and would not recommend staying here. To begin with, the lobby being located on the second floor made access difficult and inconvenient. Upon arrival, the staff was immediately rude and unwelcoming, which made me feel uncomfortable during check-in. When I entered my room, there was a strong musty odor. The bathroom was clearly not properly cleaned—the shower door and knob were covered in soap scum, and there was hair in the shower. The bed was also not adequately prepared, with only a mattress pad and a top sheet. I attempted to call the front desk using the room phone, but it did not work. I then had to go back down to the lobby to report the issues. When I explained my concerns, the staff member responded dismissively, stating, “Well, there’s no housekeeping here, so I don’t know what you want me to do.” I asked for cleaning supplies so I could address the situation myself, but she again responded in a condescending tone that she had no access to any supplies. When I asked for clean sheets, she told me I could come back down later to get them. I then requested a room change, but was told no other rooms were available. While I was still at the desk, another guest began checking in. I advised them to inspect their room before settling in, based on my experience. The staff member then said to them, “Don’t listen to her, she’s just mad,” which was extremely unprofessional. Finally, when I asked for a refund, I was told I ha"

"Adequate room. Fabulous ocean view and nice balcony. Nice pool and beach area."

"Amazing location in Old San Juan. "

"Rooms were very dated for the price we paid. Rooms were also not very clean. My son found someone’s fake fingernail on the floor next to the bed. Hallways smelled musty but very cool compared to the inside of our room which had trouble keeping cool. Pools are very nice and restaurants are good. Time and energy have gone into keeping the grounds wonderful and picturesque, BUT the rooms were a huge disappointment. It "

"Poolside seating was in disrepair. Poolside lounge chairs need to be repaired "

"The spa is actually across the street and not in the building, the staff are lovely! I didn’t have a wash cloth my first night but who is washing with rags anyway? Other than that, no complaints. "

"Outstanding, clean staff was great. I abandoned the other hotel I was in to come to the H.. I don’t even know What I was thinking."

"Clean rooms. Friendly staff"

"Yes"