"Was floating around the Monterey Bay area and landed in Santa Cruz after a day of traveling. Booked here on impulse and it was fine value for the price. Staff was friendly and the location is solid - just a couple blocks off of the beach with street parking in the vicinity. Very safe feeling neighborhood. Some portions of the street are restricted to permit parking - so check carefully. They do offer onsite parking, but I opted to pay the meter during operating hours and saved ten bucks....

"Check in staff were great. Check out staff need more training on how to respond to inquiries like how do I get to the parking garage. Confusing building layout with multiple elevators and no signage in the actual elevator as to push B for parking. A janitor and I managed to piece together a solution between my rusty Spanish and his desire to help me get to my car. Update the half sheet of instructions explaining breakfast pool and wifi with even 1 line on which elevator to take to get to your...

"Everything was great."

"Clean’"

"The hot tub was broken. The WiFi was off for one entire day."

"When we first got there, the room was clean. Everything was fine. The Jacuzzi was very very dirty Next day we were leaving out to go handle business the room attendant came and we asked her if she was gonna clean the room. She moved on to the next room and rolled her eyes at my mother very rude, very disrespectful We left . When we returned our room was still dirty.we went down talk to staff They made it seem like it was our fault he said it had to be more to the story That's why she didn't...

"Only problem I had was the Fire alarm came on (2) nights back to back at 11:30 pm waking me up out of my sleep. I asked if I could have some points added to my account or something they said NO. So I booked elsewhere for working for the next (6) months because I do t want to be disturbed out of my sleep for a false fire alarm."

"Everything was amazing"