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"Room was in ok condition. Recently updated bathroom with shower and no tub. Shower leaked very badly and would flood the whole floor everytime. Apparently staff were aware of the issue but didn't offer to move us. Cleaning staff cleaned room but didn't clean floors or change bed comforter, just the sheets. Comforter had old blood stains on it. TV was broken and needed to have maintenance come plug different wires in. Breakfast was below average. No make your own waffles or pancakes, just pre-made ones, cereal options were minimal, yogurt and milk both had a chemical taste to them. Apples and oranges were the only fresh fruit, both extremely under ripened and almost inedible. No variety change over 3 days, only the eggs changed from scrambled to a super gross "cheese" omelet. Our party consisted of 3 families, everyone said they would not stay here again. Nothing major was wrong but all the little things added up to say we'd find other places next time. "

"Hotel is easy to get to. Rooms are super clean. It can get a bit loud if people in adjacent rooms are showering or walking on hallways. However the rooms are nice and well maintained. "

"The staff doesn’t let you check in early, after a long drive I needed to rest but literally got there 3:45 and rudely they said check in is at 4:00 pm. So if you plan to get early there is not the choice and if you want to be treated bad for getting there early. "

"Ver good. Parking was expensive, but place was great!"

"Check in was easy and the staff were friendly. The suite was clean and the property was nice. "

"Very disappointed with our stay at Handlery Hotel (4/9–4/12). It was nothing like advertised and far from the relaxing getaway we booked. Our room was placed directly by a housekeeping closet. Every morning around 6:30–7:00 AM staff gathered there talking loudly, using phones, and slamming doors, waking us up daily. The walls were also very thin, so we heard loud neighboring guests late at night and a nearby dog left alone howling for long periods. The room had multiple cleanliness issues: mold in the bathroom, bubbling wallpaper from moisture, dusty conditions, and a dirty balcony with cobwebs. We tried using the jacuzzi on day one, but it was extremely foamy and dirty, so we never used it again. We asked to be moved shortly after check-in because of the room location and were told no. Later, an extra pillow delivered to us smelled strongly of body odor and was unusable. We were also denied a hotel-offered amenity after staff asked if we booked through Expedia. Most frustrating, after Expedia contacted the hotel, they denied any refund claiming we never complained. That is false. I raised concerns Thursday within 15 minutes of check-in and again Saturday afternoon. Same front desk employee both times, rude each time, and apparently documented nothing. Dirty, noisy, poorly maintained, and poor customer service."

"We were very disappointed in the condition of the hotel during our stay. The entrance we were told to go through I believe at mahalo the keys didn’t work and the door did not work, it appears broken. We weren’t able to get in and we have a little baby. So it’s very stressful trying to get into your side of the hotel carrying bags and a baby and the door doesn’t work. We had to haul everything to a different entrance to come and find we could only get the key card to work on our room door after what most have been a hundred tries. It was very frustrating and really turned us off from ever staying here again. I hope there is something that can be done to make up for the inconvenience. "

"Amazing customer service and nice and quiet. Will definitely be staying here again."

"Happy with our stay! Would come back. "