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"Food and everything else was excellent "

"We always book this hotel when staying in Chicago. The overall atmosphere, staff and room cleanliness is what brings us back."

"It was the perfect place to stay! I was close to everything. From the L trains, to the bus stops, and even the water taxi. The staff were super friendly and helpful. It was my first time in Chicago and I couldn’t have asked a better experience."

"Enjoyed the stay"

"I enjoyed my stay here. Staff was very friendly I loved the hotel gym and breakfast spot at the hotel. "

"I chose this hotel because it had a rooftop bar, but as it turns out it is Seasonal and was not open. Even though it was 80 degrees it still was not opened. The bar in the hotel closed at 9pm and we wanted something to be opened later. As it turns out, this area closed down early so nothing was opened late, not the fault of the hotel, but I thought I would mention that for anyone else who is looking for a late night cocktail. Otherwise the hotel was very nice and clean and a safe neighborhood....

"Amazing "

"The community “living room” space was really great. I would avoid room 204 as it’s directly behind the shared space, you hear all of the activity from the shared space. "

"Upon arrival I was super excited for my stay. I was trying out a new hotel for my birthday getaway. Once checked in I had to switch rooms because it was dirty, (bed was not made, mattress was stained, curtains were stained) damp and hot in the room. It felt as though the someone had just got out the shower. I called and requested a new room, thinking I would get a similar room to the one I requested. Once moved, it was moved to a smaller room with less of a view than I booked. I booked a room...

"Great hotel, clean an super friendly staff.. would recommend"

"I was truly impressed with my recent stay. The staff at check in were warm and welcoming, my room was very clean and the hotel has excellent amenities. The breakfast was a typical hotel breakfast but the staff went above and beyond to make sure you had everything you were looking for. Hotel staff walked around during breakfast area cleaning, refilling food items and greeting/assisting guests. I did use the gym and it was clean and with a nice view."

"We love the Palmer House! This is our “go to” hotel when we travel to Chicago. It is close to theaters, concert halls, Michigan Ave with museums, restaurants, parks, etc. The hotel lobby is incredible! A great place to relax, have a beverage, people watch, and enjoy. The room we recently stayed in was beautiful! We were surprised with a suite and so much room to enjoy."

"Clean rooms, friendly service, a wide variety of breakfast options, and very convenient valet parking."

"Location is good. Cleaning staff are great. On the other hand, the company managing this building is horrible. Had an issue with the TV in the room not working as soon as we checked in. Contacted whoever the manager was to resolve the issue & I didnt get a response till the day, which i found hilarious. No consideration whatsoever for people traveling long hours & paying for a stay where you assume everything works given the price youre paying. Also, the walls here are super thin &...

"Good "

"Literally my fave hotel I’ve ever stayed at on the mag mile. Amazing view, amazing room. Staff super friendly. No notes "

"Great room for family, front desk staffs are welcoming and helpful!"

"This property is in a great location. The staff were friendly and the room was clean. The room we were in was very small and used. The building is really cool but we were super disappointed with it being under construction with no place to hang out and have a drink. We weren’t notified of the construction until right before our stay. We would have chosen somewhere else because of this. "

"Great location and converted old Virgin Hotel. Room was fine and hotel basics were fine. There wasn’t any room service daily or for my 3 night stay. There was a strike for housekeepers and they were LOUD out front everyday. Not sure what the hotel fee was for on top of Expedia hotel charge was for, they gave me 2 waters the first day and that was it. They also upsell their vacation club/time share a lot, kinda odd."

"Incredible free breakfast! One of the best I've had for "free breakfast". Fresh food. Good variety. Also, friendly staff -- from front desk and security to those servicing rooms. Thank you."