"We booked 2 room, despite that hotel is 100% smoke free, one of our booked was smelling cigarette, the other room we booked the bathroom light didn’t work. We had to complain to the front desk so they changed the room. They said that they upgrade us but the rooms were even smaller than the first rooms we booked. When we moved in the rooms the air conditioning was unusable, so we had to go back to the front desk, so they remotely unlock the air conditioning. We have chosen this hotel because they had a spa, but when we wanted to use the spa they said it was closed. We paid more expensive to have an hotel with Spa but their spa was closed. We went to the top floor indoor swimming pool. The water was not clear, the ceiling was in very bad condition. Partially repaired but downlights were rusted and toilet unusable because it was in the spa area which was closed so in case to go toilet had to go from top floor th basement to go toilet. Bottom line it was a very poorly maintained hotel. It was a very old hotel which was poorly maintained despite renovated. The picture on Expedia showing this hotel are not in line with the poor condition of the hotel. It is a very expensive hotel which doesn’t deliver what they are showing on Expedia. This hotel should be banned from Expedia and boycotted from any clients"
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