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"This hotel is excellent. Super convenient as well. The room had a great desk for work. A nice large bathroom and shower. "

"Very nice and clean hotel, but wish the staff can understand Cantonese and speak English. "

"Very good"

"Like : cleanliness , convenient, great service during my stay and like to say thank you to the room director Mr. Frank Pang and appreciate his good cautious and attentive services provided . A well manner staff of Baililai , should deserve my recommendation and recognised his hard work. Dislike: Is the breakfast has fallen in quality comparing to last year , Food was either hard or uncooked or did not top up in time for guests "

"Very nice, clean and spacious room! Usually I don’t trust the hotel’s own photos on booking apps, but this one looked exactly as is, very presentable. The bathroom was big with a lovely bathtub and window to bedroom which made it feel nice and open (with blinds if privacy is needed) and a separate, strong shower. Water pressure perfect and hot water all day. Most of the staff spoke English and were very helpful, friendly and accommodating! Only downside was the mattress felt a little like it was sinking in the middle (not too firm or maybe a little old) but it was still a comfy sleep if I shuffled to the side. And the location is a little far from attractions/ restaurants/ shops but it’s easy enough to get a taxi or DiDi to wherever you need to go. I would definitely stay here again. "

"Very nice stay. The Hotel is perfect for family with young children. They takes care of children’s needs at every aspect. I would definitely come again."

"Everything is good"

"Had no issues everything was as advertised Will stay there again and recommend it "

"Visiting Shenzhen on business. The HRH is modern with comfortable amenities. Front desk staff was amazing (thanks much to Steven). "