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"Nice property and convenient location."

"beautiful and well kept hotel, just like the pictures. They had coffee or water in the lobby in the evenings and the morning. It was very pleasant. We did not dine at the restaurants in the hotel, but thoroughly enjoyed the environment."

"great stay"

"Convenient for Indy 500. Rooms recently renovated."

"I don't have nothing to say it very nice"

"Clean room"

"Very old hotel with old facilities. There was a weird centripede in the room. We changed room. Bath are painted over and the paint is chipping. The pool area and the reception are exceptional and ver nice. Very unfortunate that the hotel is not as nice as the pool area. Pool area is covered."

"Staff was very friendly and accommodating. No microwave in room or ice available on floor but rooms were very clean and parking was easily accessible as was the convention center."

"The noise on shadeland was too loud. It was kids week there. Kids were playing in the hallway at 3am this morning. Had to call security. They took care of it. The beds are not comfortable. My back and sides have hurt for 3 days."

"Staff was very polite and nice."

"Very welcome when I entered the hotel staff was great Beautiful clean love the free Breakfast and dinner the 3 drinks were great will stay again 5 star's from the Vazquez family."

"Best Western delivered a highly comfortable, reliable, and stress-free stay that perfectly matched my travel needs."

"Best hotel ever from management to housekeepers everyone was so nice and friendly I will be revisiting here alot more"

"The pool and hot tub where dirty"

"Great Location, friendly staff and excellent break fast The location is excellent with number of dining options in walkable distance. Parking, though little pricey is, located in the same drive away as the hotel entrance which is another plus. one can easily self park without trying to find parking near by. we didnt use any amenities as we just came here to sleep. But I would stay here again, if I need to stay in Indy downtown."

"The staff was very rude to me and my children. I asked the front desk for two paper bowls and they told me that the breakfast area was closed and that they were not wasting their time going to get me any bowl because they were really busy. They told me that I was being rude for asking and that I was disturbing them I told her she was being rude and that I would come back for a refund on my room and she told me yeah right."

"I have stayed here several times, never noticed before if there was no fridge in the rooms until this trip. Other than that, as great as always!"

"We stayed 2 nights while we were attending National Farm Machinery Show in Louisville-we were apprehensive at first since we had our 3 kids with us, however the hotel was perfect and our kids had a great time in the pool. My husband and I would love to come back again for an adult trip to utilize the casino and other amenities."

"The staff was very nice. The hotel was very clean. Would’ve liked to have been told that there was no view at all, besides an air-conditioning unit outside my window. Order dinner from the restaurant bar grilled chicken sandwich was burnt an edible hamburger bun was completely burnt. Breakfast was not very good."

"I booked a stay for my sister and brother in law’s 20th anniversary and they absolutely loooved it! They said the hotel was so beautiful, staff was extremely helpful and nice, and everything was so nice and clean. The hotel was also so kind and provided champagne after I told them the stay was for their anniversary, too."