"We liked the location. We did not like the following: Lift out of action and walking through those cold depressing stairwells. Having to walk up the ramp to the carpark. The room was not inviting. Paint pealing off the ceiling, rusty air vents, mould in the bathroom and ceiling. The sprinkler in the bathroom had dropped out of the ceiling. The exhaust fan was full of dust. TV cut in and out. The bed was squeaky and fell to the centre. No wine glasses. It felt like a prison cell."