Find Family Hotels in Chesterfield, MO

"The hotel stood out for the staff and amenities. It was a six-minute shuttle from the airport. In addition to normal breakfast, they made some items + coffee available at 3 a.m. When our 6 a.m. flight was cancelled the front desk staff told us we could come back to the room to sleep and offered us a late check out. Room was great, too but not as memorable as the staff. "

"The front desk staff should better explain which elevator to take to reach the guest room."

"Everything wonderful.. so close to everything.. easy walking distance and the food was delicious any restaurant in the Hyatt "

"Check-in was at 4pm. We showed up at 5:15pm and the lobby was full of angry guests. Upon checking in, we were told our room was not ready yet due to housekeeping delays. We did not get into our room until 5:50. We had all-inclusive tickets to the Cardinals game and ran about 40 minutes late getting there because the delay at the hotel check-in. Aside from that, staff was nice, room was clean and we enjoyed the stay. Just wish they could've been on time or made attempts to make it right."

"The carpet, furniture, and curtains in the room are very outdated and in need of replacement. Upon entering, we were concerned about the cleanliness of the bed; however, the sheets were very clean, and the mattress was comfortable, which was a relief. We were told the pillows were brand new, but they were extremely bulky and uncomfortable. Unfortunately, there were no alternatives available, so I had to improvise by using a towel to create a more suitable pillow to avoid neck pain. On a positive note, the towels were clean and of good quality. The carpet appears to be original from when the hotel opened around 2010 and definitely needs to be replaced. Another major issue was the noise coming through the vent. We could clearly hear conversations and other sounds from elsewhere, which made it difficult to relax. This is something we have never experienced at other hotels. The casino is fully open to smoking, which was disappointing. Other casinos typically offer non-smoking areas for guests who prefer it. Additionally, the restaurants are located within the casino, making it difficult to enjoy a meal without being exposed to smoke. On a positive note, the steakhouse was excellent—I highly recommend it. Serge, our server, provided outstanding service and made the dining experience enjoyable. Overall, while we appreciated the clean sheets and towels, everything else fell short. Unfortunately, we would not return in the future."

"Location!"

"Parking was hectic, along with valet parking. This hotel needs a lot of TLC. The room I stayed in had peeling paint on the ceiling,light bulbs out, and a bathroom drain stopper that wouldn’t come up to be able to drain. I contacted the front desk about the drain stopper not working and was told that maintenance would be sent to my room, which never happened. Thankfully we only had to stay there 1 day. I would not recommend this hotel as it obviously is being neglected in many ways. "

"The soap, shampoo and conditioner dispenser did not work. TV reception was terrible. Tub was very slippery and no handles in shower/tub to help with balance since it was so slippery. "

"Bring your pet! Pet friendly, great breakfast, great customer service!!!!"