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"The room I booked (deluxe suite with double queen beds in a separate bedroom and sofa sleeper in rhe living room) wasn't available although the desk attendant said the computer said the room should be available, but he couldn't figure out exactly which room number it was, so they put us in a different room. That room was dirty. I pulled out the sofa sleeper and the mattress cover was yellow and dirty and the sofa sleeper mattress had urine stains on the underside. And there was a ziploc bag with a used bar of soap under the cushions. We requested a new room. This room was a little cleaner, but still dirty (sofa sleeper in the same condition as the previous room) and even smaller than the previous room. At this point, we tried one more time to get a new room that was at least as big as the 1st one we had, but cleaner. They let us take a look at another room, but that sofa sleeper had some kind of clear crystal (looked like glass at first) under the mattress cover. After this we requested a refund and spent hours trying to book a room at another nearby hotel. The cleaning staff needs to be trained to clean ALL the linen and places even the sofa sleeper whether or not they believe it was used or not."

"Hallway smelled like cigarettes but didn't see any indicators of someone actually smoking. Room clean and didn't have this smell. "

"Best in town"

"Clean room, pet friendly "

"Pool was great heated did not eat all they had were like muffins "

"The next two nights we stayed in another property by the same owners. We loved Hagrid’s Hut as it was just like staying inside the movies. The attention to detail was amazing! Definitely a “do again” experience. We loved roasting s’mores in the cauldron outside and then eating popcorn and watching Harry Potter movies while spending time inside Hagrid’s! "

"Menu was fine but staff had trouble keeping up with demand for breakfast "

"Unique experience, perfect for a family with little ones, but still cool and enjoyable "

"Very nice property their breakfast was very good "