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"We had a lovely time at this hotel. The tiền is lovely with abundant dining options. Walkable distance to train, bus and Matsumoto castle."

"It's a very comfortable facility, although the hotel looks old. "

"Comfortable stay, great amenities and delicious breakfast buffet. With freebies at night (ice cream or ramen). Very accommodating staff"

"Staff only speaks Japanese with minimal English. Thus, please ensure you've made all reservations correctly and properly online if you can't speak or understand Japanese."

"Clean and great location!"

"If you're looking for an onsen experience this is the place! We were welcomed as we drove up the windy mountain road to the hotel. The check in experience was calm and efficient. Dinner, breakfast and private bath times chosen. The baths are wonderfull, overlooking the river and with views down the forested valley. Dinner and breakfast were amazing, although our kids sadly didn't feel adventurous enough. It was a truly magical experience on our first trip to Japan."

"Staff were helpful and friendly. Room was clean and of a good size. Laundry facilities were also good "

"Ok"

"Our best hotel experience in Japan ever. The natural mineral water onsen bath was incredible, with a view of snow-capped mountains. Would definitely return here. "