"Hotel is under remodeling, elevators were out of service and our room was in the 4th floor. We had to use the emergency stairs which had no a/c and the temperature in Mexicali was over 100 degrees fahrenheit. The staff at the front desk didn’t even make an effort to apologize for the inconvenience or offer some kind of compensation. The staff in the lobby, security and restaurant on the other hand thanked us for staying, apologized for the inconvenience and invited us to come back once the...
"Hotel is under remodeling, elevators were out of service and our room was in the 4th floor. We had to use the emergency stairs which had no a/c and the temperature in Mexicali was over 100 degrees fahrenheit. The staff at the front desk didn’t even make an effort to apologize for the inconvenience or offer some kind of compensation. The staff in the lobby, security and restaurant on the other hand thanked us for staying, apologized for the inconvenience and invited us to come back once the...
Moises