"Our check in was at 3:00 PM. We arrived around 4:30 PM but the check in line was extremely long so we left and came back later. We returned around 6:30 PM and waited about 40 minutes only to be told our room was still not ready and it could be another two hours. We came back around 9:30 PM and were given keys to Room 200 but the room had not been cleaned. We went back downstairs and were given another room but those keys did not work so we had to go back again. When we finally got into the...

"The first room we were given was someone else’s room. The staff were helpful and gave us a new room immediately. The new room was clean besides the bathroom looked like it was maybe missed or quickly done."

"Our room was definitely in need of a facelift. We stayed in room 434 and had several issues. The carpet and furniture were pretty worn and stained, the tables in the room were sticky, the bathroom sink was cracked and did not drain well, the bathroom door was warped and would not shut, the bathroom was not stocked with toilet paper, and the rolling door to the closet was off it’s track and very difficult to open. We also had a hard time getting the room door to lock. Overall, not to the...

"I would NOT recommend this place for a stay. It was a stay to play for our team and everyone had a terrible experience. None of the food service listed on the website was available. No breakfast, no dinner, no bar, no snacks/drinks. The pool was closed. My room had black mold on the shower curtain and the safety latch for the door was broken. One of our families helped with a medical emergency and the phone didn’t work so they couldn’t call the desk or 911. The hot water was off and on. There...