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"I recently stayed at the Hyatt Place for seven days, and I regret to share that my experience did not meet the standards one would expect from the brand. A particularly challenging moment occurred when a meeting room I had reserved in advance for an important work call was unavailable at the scheduled time. As this had been confirmed the day prior, the lack of accountability or timely resolution was both surprising and disruptive. On the first evening of my stay, I was also impacted by excessive noise and the odor of marijuana coming from a neighboring room. While I appreciate that the concern was addressed after being reported, it nonetheless created an uncomfortable first impression. Throughout the week, there were notable inconsistencies in service. I understand and respect the intention behind welcoming local police officers for breakfast to promote a sense of safety; however, the execution appeared to unintentionally disadvantage paying guests. Officers frequently occupied the designated loading and unloading area, limiting access for guests arriving or departing with luggage. Additionally, breakfast offerings were often depleted, leaving guests without the amenities included in their stay. On a separate evening, we visited the on-site restaurant, Bar Harbor, for a late dinner and were reminded of closing times in a manner that felt less than hospitable, despite arriving within operating hours. Taken together, these experiences suggest opportunities for improvement."

"Older property but well maintained and great location to the sights!"

"Bathroom could use a makeup miror and towl hooks near the sink"

"One person at desk Friday nite. Bed had slump in middle. Restaurant staff when ask a question in evening was not friendly. Room was clean. Shuttle service good"

"Nice hotel but it smells like fried fish in the hallways and bedroom. And the mini golf is seasonal and does not state so on Expedia so call before you book. "

"The staff was great. So wonderful and helpful. The property is in real need of refurbishment. Non-functional lamps, missing fixtures, odd bits of things you can’t identify in public corridors. The key card verifier on the elevator was non-functional. There was one lamp where wires were fraying at the base. It suited our needs (staying only to sleep) but it was somewhat underwhelming as a property."

"Good buffet breakfast! The staff is great and they even have a menu for dinner if you don’t want to go looking for dinner. The location was very convenient and close to the metro station. We had a great experience."

"Very nice, clean, modern hotel in a great location. Easy access to the metro. The A/C unit made some strange noises occasionally. "

"Room had stains on couch and bedding. GROSS! Elevator broken. Cleaning staff was friendly, but also frustrated with broken with elevator. Breakfast okay... area not so clean. NOT MENTIONED ON WEBSITE ABOUT DAILY PARKING FEE. "