Find Family Hotels in Colonial Heights, VA

"It was an older hotel but they kept it very "

"Clean room and friendly staff "

"Not clean. In the middle of the night all the plumbing sounded."

"PROS: The area is cute, walkable to buses, and there’s a sweet lobby kitty. The building is historic, with nice architecture. One front desk staff member was awesome, but the others during our stay were a bit less friendly. None were rude or unprofessional. They gave us fresh washcloths when they weren’t able to clean the room. CONS: The walls are so thin, we could hear all of our neighbors’ conversations, even though they were speaking in a normal voice. Our upstairs neighbors dropped their luggage (presumably) on the floor late at night and it was so loud my partner and I both jumped. We could hear their conversations clearly as well. The furniture, wallpaper, and carpet were well past their prime, and were perhaps last updated decades ago. The sink was cracked, and it took several minutes for the hot water to get warm enough to shower each time. The room ceiling had a crack across it. The old wooden baseboards, doors, and molding appeared as though they had been painted over dozens and dozens of times and still seemed to be aging poorly underneath. One day we asked if we could get our room cleaned even though it was around 1pm; they told us it was probably too late, and indeed, they were not able to get to it. The TV had live channels but no streaming. There’s no gym, pool, or onsite parking. The only amenities were Wi-Fi, a hairdryer, and Keurig. It’s definitely not up to par with other similarly priced accommodations. I suspect it gets by mainly on the historic charm."

"Amazing location. Very cute and comfortable rooms. "

"Always a pleasure staying at best western, little pricey but rooms are always clean and neat. Highly recommended."

"Everything was good"

"Beautiful location. Great staff. Wonderful food. Best coffee I have ever had. "

"My experience at this hotel was extremely disappointing. The room door would not close properly unless it was slammed, and the trim around the door was dirty and visibly falling apart. The $20+ buffet breakfast was completely unacceptable — poor quality and not worth the price. More concerning was the ongoing construction noise coming from the adjacent room, including drilling, grinding, and loud music. When I raised this with the front desk, I was repeatedly given inaccurate and dismissive explanations (cleaning staff, outside traffic, nearby construction), none of which aligned with what was clearly audible from within my room. I even asked staff to come to the room to verify the issue themselves, and no one ever showed up. Despite all of this, I was not offered a room change or any resolution. This level of service and lack of accountability is unacceptable. "