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Hotel Pozo del Cielo

3.0 star property
Mountain views frame this peaceful retreat where guests enjoy hearty breakfasts, relax in the garden, and find attentive service that previous visitors praise.

Choose dates to view prices

Hotel Pozo del Cielo, surrounded by mountains, offers a quiet escape with convenient amenities. The on-site restaurant serves breakfast and lunch, and rooms include WiFi. Guests can relax in the garden or visit the bar for a drink. Past visitors praise the helpful staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar

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Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 5 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.00
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number 20498578617

We should mention

This property does not have elevators
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Pozo del Cielo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Pozo del Cielo?

Check-in begins at 2:00 PM.

What time is check-out at Hotel Pozo del Cielo?

Check-out is at 10:00 AM.

Where is Hotel Pozo del Cielo located?

Situated in the mountains, this hotel is within a 10-minute walk of Cathedral Of Chivay and Astronomical Observatory. Chivay Arena and Thermal Baths of La Calera are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.6

Cleanliness

7.4

Location

7.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 2 out of 9 reviews
Rating 8 - Good. 5 out of 9 reviews
Rating 6 - Okay. 1 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 1 out of 9 reviews

Reviews

Verified

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, amazing staff.

Very friendly staff, made us feel like a family. Close to Chivay main square, nice retreat.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Carole

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful facilities!

Check-in was difficult as the two there were not fluent in English. I had booked a room with a view but had to look at two other rooms before we settled in without a room with the view I had asked for. The staff were very helpful and brought us hot water for tea plus free bottled water for us was already in the room. It was very cold that night and the following morning but again the staff came to our rescue and showed us how to use the wall heater. The meal at the restaurant was delicious and the right serving size. The gardens within the hotel area were gorgeous and well kept up. The beds are only full but we sure enjoyed having a washcloth for our shower; the first in our two weeks already in Peru!
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Renato

Liked: Cleanliness, staff & service, room comfort

Hotel caro pelo que oferece

A cidade é muito simples com poucas opções de hotéis. Com isso escolhemos o Pozo. O hotel fica afastados do centro, uma caminhada de 1km mais ou menos, hotel limpo, serviço ok. O lado negativo é que só aceita dinheiro e pagamento na hora. Dentro das opções da cidade é bom, porém olhando as opções do Peru é um hotel muito caro pelo que oferece.
Verified

2/10 Terrible

J

Disliked: Staff & service

Pozo From Hell

Got to the hotel after traveling all day. They had no record of my reservation even though I had a confirmed reservation number from Expedia.. after talking with a few people, the issue was resolved. On checkout, i was told they did not accept Mastercard, only Visa even though I had used my Master cad to reserve the room. They asked for cash, which I refused to guve them. They wanted me ti go to an ATM and take out a cash advance to pay for the room. I refused to do that. My son endedd up using his Visa card and we left never to return again!!
Stayed 1 night in Mar 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

I believe it would be the best hotel and Chiva and honestly speaking I'm not disapoint with the hotel as every is great including staff, environment, room's condition, breakfast and anything else but one point is water is not hot. I believe that would be the problem of whole Chiva and actually hot water is available at the early time but it's getting cold at night time
Verified

8/10 Good

ARNAUD

Canyon del Colca

Hôtel à l'architecture sympa. Les chambres sobres ont la vue sur la vallée, avec un petit coin salon. Par contre ne pas manger au restaurant qui n'est vraiment pas bon et cher.
Verified

10/10 Excellent

kerusa maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiencia inolvidable

Chivay nos recibio con lluvia toda la tarde y noche, mucho frio pero no. fue obstaculo para admirar la belleza del paisaje, del hotel, del lugar . El trato super amable de Isabel que se preocupo de cada detalle para mi hijo y para mi.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort