Find all hotels by Accor Hotels in Crestline, CA

"Facility is not clean"

"Maybe I changed and look for an upgrade. I found bugs under the refrigerator, shower does not have hot water, one of the bed light no working. And struggle finding an outlet for my laptop and 2nd monitor. I think I am getting older and would prefer a quieter stay, not a fan for a 2m next door police activity. "

"Staff was very rude and unhelpful. We got to the property early and I knew checking in would be iffy. One of the Housekeepers was talking to the girl who was checking me in and the girl reminded me that check in was at 5 she chimed in and said we just finished cleaning a bunch of rooms. I was not able to check in. I came back a couple hours later and there was another girl at the desk who rudely asked me if I got text message saying my room was ready. I let her know I didn’t and that I just wanted to check in again. No room available what a surprise. I come back 30 minutes later and my husband walks in before me and says I know check in isn’t until 5 so we are hanging out here in the lobby. The girl and guy at the desk immediately say what’s your name we have rooms ready. I walk in as he says our last name and the girl looks as me and says oh. Yeah your room wasn’t ready when I checked. Then she plays dumb and still makes us wait for a room. Terrible service!! "

"Room was clean and quiet. Breakfast was typical for free. Tasted okay. Several restaurants in area for dinner."

"Great food at Bin189. Staff were great. Hotel and ground beautiful. "

"Staff was very friendly room was clean, but the bathtub did not drain. But other than that, everything was perfect."

"Excellent venue and Services"

"The breakfast was great. Delicious with variety. The hot tub was amazing. Staff was courteous and helpful "

"We booked two rooms. In one room, there was no shower curtain. The other room had sheets with a stain and garbage left on the floor from a previous guest. Also, the restaurant was closed and the ice machine was nowhere to be found. All in all, it was disappointing considering we spent close to $300 per room for one night. "