Find hotels near Crystal Lake Sandy Beach, Ellington from AED 247

"Yes"

"Customer service at desk was great."

"Great clean room. Courteous staff. "

"Grounds had needle caps everywhere, had a mouse in my room."

"Clean room friendly staff and the breakfast was great "

"I never went "

"Ok"

"Very convenient to everything and great staff. Clean rooms always "

"I have stayed at this hotel before. I am not sure if I booked the rooms I intended to book, but when I arrived both my reservations were for a different room than I thought I booked. The reservation they had me for (whether that was my mistake, hotels.com mistake, or the hotels mistake itself - I can't be sure) was a studio with a queen size bed in a separate room and living area. My intention was room with two double beds. I had reservation for Thursday through Sunday morning for one room and Friday through Sunday morning for another room. When I arrived on Friday the man that was at front desk moved me from the suite with one queen sized bed into a room with two double beds. The next day when I went to get keys for next room, again it was set for a suite with queen and so I asked if they would move me into a room with two doubles. The junior clerk seemed eager to help me, but needed help. When the senior clerk came to "help" she told me that was a mistake from hotels.com and they couldn't fix it once the room was reserved by hotels.com. Basically, they couldn't move me into a room with 2 double bed. Since the clerk the day before did exactly that - this comes off as a straight up lie to me. The junior clerk looked uncomfortable the whole time and I could see it in her eyes that she wanted to help me. I didn't press the senior clerk on it, but I am very disappointed by this behavior. If she said no other rooms avail -okay, but lied."