"Had a king size room, only 3 small thin pillows. Requested more, my wife and i were headed out for the evening. Guy at the desk said he would let housekeeping know, said I could pick them up at the desk when we returned. No pillows at the desk, the new desk person would not accommodate with more pillows. Said best he could do was the next morning, we would be checking out. Terrible customer service!!! Heater/air conditioner would not stay running. We will not be back!!! We will get the word out...