2/10 Terrible
Vivian
Traveled with group
13 May, 2024
Disliked: Staff & service, amenities, property conditions & facilities
This hotel had potential. It looked very modern and pretty. However there were some flaws to the design of the room. To maximise the space, the sink was situated outside the bathroom. Sometimes this was inconvenient. The toilet and shower was not separated by any screen and therefore, sometimes the water would wet the toilet seat and toilet paper.
Another flaw was the service. I have been to many hotels and was always provided with a second key card when asked. With Draco, they repeatedly said they could not provide a second card as they were fully booked. What hotel does not stock any extra room cards. The funny thing was 2 days later, when we asked the front desk for a second card again, they gave in and provided us with one. In vietnamese, the two staff members were talking amongst themselves, mentioning that they had many spare cards at the back room and were TOLD NOT TO USE IT AT ALL. So they lied.
On top of this, we travelled with friends who had other problems with the hotel. One room had a broken lock. Reception said we had to live with it and had no other choice as they were apparently booked out. No compensation whatsoever. That same room also had a broken aircoN. They attempted to fix it but it was broken again the next day.
Also, please do not trust the photos posted on their website or any third part website. Our friends requested for a sea view room and was given a city view room.
Vivian
Stayed 3 nights in Apr 2024