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Gem Riverside Hotel Hoi An

4.0 star property
Family-friendly hotel with spa services and a 24-hour front desk

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Photo gallery for Gem Riverside Hotel Hoi An

Family Quadruple Room, 2 Queen Beds, Bathtub | Balcony view
Front of property
Deluxe Room, 2 Bedrooms, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace
Family Quadruple Room, 2 Queen Beds, Bathtub | Balcony view
Breakfast, lunch, dinner served; local and international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Housekeeping
  • Spa

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Portable fan
2 bedrooms
  • 76 sq m
  • River view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Queen Bed

View all photos for Family Room, Pool View, Ground Floor

Family Room, Pool View, Ground Floor | Minibar, in-room safe, desk, laptop workspace

Family Room, Pool View, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Portable fan
4 bedrooms
  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double or Twin Room, Balcony, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room, Balcony, River View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Portable fan
Blackout drapes/curtains
  • 38 sq m
  • River view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Quadruple Room, 2 Queen Beds, Bathtub

Family Quadruple Room, 2 Queen Beds, Bathtub | Minibar, in-room safe, desk, laptop workspace

Family Quadruple Room, 2 Queen Beds, Bathtub

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Portable fan
  • 50.0 sq m
  • River view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, Connecting Rooms, River View

Junior Suite, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Connecting Rooms, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Portable fan
  • 80 sq m
  • River view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Superior Double Room, City View, Corner

Superior Double Room, City View, Corner | Minibar, in-room safe, desk, laptop workspace

Superior Double Room, City View, Corner

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Portable fan
5 bedrooms
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony, River View

Junior Suite, Balcony, River View | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Balcony, River View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Portable fan
  • 40 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Portable fan
Blackout drapes/curtains
Private bathroom
  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Map
14, Luong Nhu Bich Street, Hoi An, Quang Nam

What's nearby

  • Hoi An Market - 7 min walk - 0.6 km
  • Tan Ky House - 12 min walk - 1.0 km
  • Hoi An Night Market - 13 min walk - 1.2 km
  • Chua Cau - 13 min walk - 1.2 km
  • An Bang Beach - 8 min drive - 5.9 km

Getting around

  • Da Nang Station - 30 min drive
  • Da Nang Intl. Airport (DAD) - 53 min drive

Restaurants

  • ‪Market Terrace - ‬8 min walk
  • ‪The Noodle House - ‬9 min walk
  • ‪Hải Sản Hội An - ‬12 min walk
  • ‪Mr. Son - ‬5 min drive
  • ‪Red Sail - ‬11 min walk

About this property

Gem Riverside Hotel Hoi An

Upscale family-friendly hotel near Hoi An Market
Located close to Hoi An Cloth Market and Tan Ky House, Gem Riverside Hotel Hoi An provides a poolside bar, a terrace, and a garden. Treat yourself to a massage or other spa services. The on-site local and international cuisine restaurant, Ruby Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a playground and a hair salon.
Other perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Full breakfast (surcharge), free bicycle rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, babysitting (surcharge), and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 59 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Tubs or showers, free toiletries, and hair dryers
  • Flat-screen TVs with cable channels
  • Childcare services, electric kettles, and portable fans

Languages

English, Vietnamese

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Front of property

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available for a fee: VND 200,000 for adults and VND 150,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ruby Restaurant

Things to do

  • Books
  • Ecotours
  • Free bicycle rentals
  • Outdoor pool
  • Playground
  • Scooter/moped rentals
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the riverwalk
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2018
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Full-service spa

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 2 and younger eat free breakfast
Rollaway/extra beds are available for VND 400000 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately VND 200000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: VND 400000 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property Registration Number 205207203

We should mention

Pool access available from 6:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An

Frequently asked questions

Does Gem Riverside Hotel Hoi An have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–9:30 PM.

Is Gem Riverside Hotel Hoi An pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gem Riverside Hotel Hoi An?

Self parking is free at this property.

What time is check-in at Gem Riverside Hotel Hoi An?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Gem Riverside Hotel Hoi An?

Check-out is at noon. Late check-out is available for a fee.

Does Gem Riverside Hotel Hoi An provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 350000 per vehicle applies.

Where is Gem Riverside Hotel Hoi An located?

This family-friendly Hoi An hotel is located on the riverwalk, within a 15-minute walk of Hoi An Cloth Market, Hoi An Market, and Hoi An Impression Theme Park. Tan Ky House and Chua Cau are also within 1 mi (2 km).

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Gem Riverside Hotel Hoi An Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 354 out of 480 reviews
Rating 8 - Good. 101 out of 480 reviews
Rating 6 - Okay. 16 out of 480 reviews
Rating 4 - Poor. 4 out of 480 reviews
Rating 2 - Terrible. 5 out of 480 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Amazing and helpful staff Helped arrange a great tour for me
Stayed 2 nights in Mar 2025

10/10

Excellent place, very clean. Ruby is the best. Thank you so much.
Stayed 1 night in Apr 2025

10/10

Great hotel outside the hustle of old town but close enough for a short walk over. Room was great, large beds for the kids and outdoor bathroom was a hit. Pool was great to cool off in at the end of the day. Free bike hire and pick/up drop off service very easy.
Stayed 3 nights in Apr 2025

8/10

Lovely people running the hotel super friendly and great advice. Nice pool area and lovely lanterns in the evening. The only issue we had was room had a damp smell but we opened to air as much as we could to improve it. Good breakfast, absolutely enjoyed our stay here.
Stayed 4 nights in Mar 2025

10/10

Staff is extremly helpful.

10/10

Quiet area. Large room and comfortable beds. Staff is awesome They offer good transportation and activity ticket, better price than doing it by ourselves on site.
Stayed 3 nights in Jan 2025

10/10

A very nice hotel with clean rooms and surroundings. Ruby and Hung will ensure you have a pleasant stay.
Stayed 5 nights in Nov 2024

8/10

11 minutes walk across the bridge to the market so it’s convenient but quiet so that was nice.
Stayed 2 nights in Nov 2024

10/10

This is a very clean and comfortable hotel with amazing staff, especially Ruby. Ruby is so helpful she is the main reason you will want revisit this hotel.
Stayed 5 nights in Nov 2024

10/10

Amazing stay in Hoi An! Staff is amazing, helpful, and extremely nice! Away from the craziness of Hoi An Ancient Town but still walking distance on the other side of the river. 10/10 recommend.
Stayed 2 nights in Dec 2024

10/10

Nice staff. Limited breakfast choices. Hotel does not offer water in the lobby.
Stayed 2 nights in Feb 2025

10/10

Really nice hotel, free breakfast, staff was amazing and kind highly recommended

10/10

Front desk is very friendly and helpfully.
Stayed 2 nights in Mar 2024

8/10

Great Hotel. Staff are very kind and helpful. They offer extended services like discount taxi arrangements, laundry service, in-room massage, late check out. Will consider staying here again. Free bicycle rental was also great. The only downside I found was since room water heater tank is small, it is very hard to fill bath tub with hot water.
Stayed 2 nights in Jan 2025

10/10

The staff was fabulous, i think this a family run hotel, because we saw the same people there day in and day out. breakfast buffet was yummy. though the property is a bit far from town, i don't mind the walk but that bridge is a bit scary to walk across, our grab drive got hit by a tourist on a scooter! while the scooter driver was looking as his phone!!
Stayed 3 nights in Jan 2025

10/10

The staff were so friendly and helpful
Stayed 3 nights in Mar 2024

10/10

Great service! We loved the pool area!
Stayed 4 nights in Dec 2023

10/10

It was absolutely amazing. The staff was fantastic. Nothing more to say.
Stayed 5 nights in Oct 2024

8/10

Nice place but far from the old town…
Stayed 5 nights in Jul 2024

10/10

Great staffs and customer service
Stayed 3 nights in Feb 2024

10/10

Amazing hotel! Staff are super friendly and accommodating! They treated us like family and made us feel at home! Definitely recommend staying here!
Stayed 4 nights in Jan 2024

10/10

Amazing loved every minute the staff were so helpful!!
Stayed 4 nights in Nov 2022

10/10

Our family of four stayed at the Gem Riverside Hotel for 5 nights. We were very satisfied with our stay. The staff is excellent and the property was fantastic. If ever in the area, we'd definitely stay here again.
Stayed 5 nights in Mar 2023

10/10

We loved our stay at Gem Riverside during our honeymoon! It’s the perfect location, just a 10-minute walk from the hustle and bustle, so it’s peaceful but close. Ruby at the front desk is one of the sweetest people we’ve ever met and the entire staff is wonderful and very helpful. The pool is amazing and the room was exactly what we needed.
Stayed 3 nights in Jul 2024

10/10

Has an easy checkin. Front desk gentlemen was fantastic. I was able to entend my check out for a reasonable price. Incredible value without losing quality. Nice ten minute walk away from the hustle of old town hoi an.
Stayed 1 night in Sep 2024