"Unfortunately, the room we were given had bedbugs which we discovered at midnight. With no overnight front desk staff on premises, we were stuck in the room and spent a sleepless night trying to mitigate our exposure and to avoid becoming vectors for the insects for our other destinations (Berlin was the first stop on a multi-city vacation). We did write an email to the manager and sent pictures, plus we did notify staff the following morning. Manager’s response was empathetic and offered...

"Most terrible hotel I have ever stayed. Let me list why 1) carpet was not cleaned. Hair on the carpet, requested cleaning services but no action 2) TV does not work 3) no coffee in the hotel 4) after 10:00 pm, it becomes a ghost house. No one at the reception 5) toilet always smell musty 6) hotel stuff smoke in front of the main entrance"