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"The rooms are fine. But Khalifa who is at the front desk in the morning made our life incredibly difficult and really put a bad taste in our mouths. We needed to switch rooms and ask front desk to move our luggage once it was ready - it was not done. We had another incident where he messed up our reservation and had to keep spending time trying to get him to fix it. He wouldn’t accept that he had made a mistake with the reservation. It is really is disappointing. "

"The rooms are spacious, but the furniture is old and lacks any real personality. The staff is efficient, yet not particularly attentive to guests, and the information provided was minimal — for example, I was not told that the hotel is connected to a shopping mall. The food was also disappointing. I ordered a rare filet, but it was served completely overcooked and extremely tough. On the positive side, the location is very good, the hotel has a nice pool with bar service, and I was able to book a very pleasant tour through the hotel at a fair price. "

"Great staff - always helpful and smiling. They go above and beyond to ensure my satisfaction. I didn’t get to visit the gym or bar to comment. It can be a little noisy at the corridor area when you’re in the room and doors opening and closing can be quite startling but not enough to wake you. "

"Our heartfelt thanks go first to Hawa, the Deputy Director of Sales, who truly made our stay exceptional. She was patient, attentive, and genuinely listened to our needs, ensuring that every detail was perfectly arranged. Her care and professionalism set the tone for a wonderful experience. The hotel and rooms are absolutely spotless, and the entire team is warm, welcoming, and attentive. We have nothing but compliments to share about Terrou-Bi — every interaction reflected true five-star service. We spent most of our time relaxing on the private beach and by the swimming pool, enjoying the comfort of the Bali beds. The setting is peaceful, quiet, and beautifully maintained — a perfect escape. We wholeheartedly recommend staying at Terrou-Bi for an unforgettable experience."

"friendly staff, they have a private pool"

"Fresh and delicious breakfast, daily room service. Professional and caring staff. I definitely recommend it."

"Breakfast goes until 10:00 a.m. At 9:00 a.m., the only food left was bread. The fitness center does not have any equipment that actually works. Things were broken in the room. Not worth staying here."

"Our Family Room could use a little refreshing, but aside from that, our stay was absolutely perfect. The breakfast and lunch kitchen teams were exceptionally kind and attentive, and the reception staff were equally welcoming and professional. I also needed to work during my stay, and the internet connection was excellent — fast, stable, and very reliable, which made a real difference. Food was also diverse and very good. I have stayed in many Novotel properties, particularly across Europe, and this one truly stands out as the best experience I’ve had so far. A special thank you to Ousmane, Safietou, and the lovely lady welcoming guests at the restaurant entrance for their outstanding service and warm hospitality. We will gladly return."

"Really nice hotel. Emilie on front desk delightful!"