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6/10 مقبول
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20 أغسطس 2017
So, it's complicated...
We arrive in Delphi after a long drive on twisty mountain roads (confession - we probably should have known Delphi was in the mountains and not on the coast). Streets are narrow and often one-way. We find the address to the Villa, knock on the door... and an old woman who speaks no English answers the door. After a few minutes of smiling and hand gestures, we realize the listed address for the Villa is wrong and the place we're looking for is across the street and a few doors down. We walk over and knock and knock and knock. No answer. We call and talk to a friend of the owner who is handling his business. Turns out there has been a mix-up. He listed the property on multiple platforms and it seems to be booked by multiple people at the same time. We are not happy. But the friend tells us he's made arrangements for us to stay at a nearby hotel. Feels kind of like a bait and switch. What's this place going to be like? Are we going to have to try to get our money back? Etc.
We get to the other hotel and... it's really nice. The owner has actually rented us 2 rooms because there are 3 of use (me, wife, son) and we won't all fit in one room. Staff at the new hotel is friendly and helpful, know the owner of the Villa, and really go out of their way to make up for the mix-up. And in the end, the owner of the Villa paid for everything. Not what we expected, but the owner really took responsibility for the error and did a great job making up for it. Thanks.
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