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"The staff were amazing! I’d left my bag on the bus and they bent over backwards to get it safely back to me. The bye bye cookies were a real treat too and added a nice touch. "

"good location with alot of transport options"

"Great hotel/. Almost ski in ski out- just a short walk across not too busy road. Wonderful staff. Onsen almost as good the the very expensive Hyatt across the road (they have an outdoor onsen that the Hyatt does not). Our room had a washing machine but hotel has coin-operated washing machines for rooms without washing machines. Club rooms have access to a great lounge"

"Second stay - everything excellent. Great breakfast. Really clean an well set-up. Highly recommended. "

"Excellent breakfast . 2 br condo . Lots of space . Living room had pullout couch also . We had a car so travelled around but otherwise need hotel shuttle to resorts and train station ."

"Ski in and "

"Everything was great the food, the onsen"

"All of the above "

"Great location! The shuttle service made it easy and convenient to get on the mountain. The staff were friendly and helpful, and everything we needed was nearby."

"Everything was lovely here. The fresh flower smells all over the resort. The plentiful food options, all top notch. We loved the indoor lap pool and of course the onsens were just spectacular. Thank you so much for and amazing and authentic Japanese experience "

"Clean room, fabulous breakfast, great staff."

"Amazing attention"

"とても居心地の良いメゾネットの部屋で、ゆっくりできました。温泉も最高です。レストランの料理も美味しかったです。また来たいと思います！"

"スタッフも親切で、臨機応変の対応してくれた。お部屋にキッチン、洗濯機もあり快適だった。味噌汁の具が全くなしなのは改善した方が良い"

"Family friendly!"

"楽しかったです。小さな子用の石鹸などアメニティが充実してるとなお助かるなーと。スタッフさん達も親切でまた利用したいです。旅行嫌いな主人が珍しくこのホテルならまたきたいと言っていました。"

"Good service and nice environment "

"Perfect resort for those that are focused on skiing and getting at it right away. Will return!"

"Excellent staff! Clean and spacious rooms, fantastic breakfast!"