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"The hotel was clean, amenities were wonderful including the private island beach, and the staff was amazingly friendly. "

"The rooms were clean and the staff was very good. The Wi-Fi was intermittent at best and leave a lot to be desired."

"Beautiful resort and great beach "

"Great! But not enough activities "

"The area was easy, but reserved with Top Drive and had to wait about 30 minutes for their shuttle to arrive."

"Clean room, great staff, pool was excellent and access to the beach was bonus!"

"Santos was so friendly! This place is amazing and the beach is amazing "

"Absolutely beautiful clean hotel in the perfect location. Staff was super accommodating and friendly. Pools and beach was amazing. Highly recommend "

"My niece stayed at Joia in March 2026 and it did not disappoint. We were greeted with wash clothes to wipe our hands and was then given a yummy drink that had ginger in it. The lobby was beautiful. Kayla was warm and inviting when she checked us in. She told us, we were upgraded to a swim up room due to my Expedia status. The bellman was so nice that escorted us to our room. He explained all the room's features. The room was really high-tech. You didn't have to put out a sign that said you...

"The staff at the front desk and the pool/towels area were RUDE. Seem to forget who is paying for the stays and HOW MUCH we are paying as guests. It is evident there is NO CARE for Customer Satisfaction. The Bar Tenders were ALL good and polite. Also - the noise at night from the neighboring properties is BAD and there is no warning given to the guests."

"Older facility but kept spotless and all in excellent working order. Staff is the absolute gem of the resort- from the housekeeping, servers, bartenders, activities, bathroom asst. food prep you name it each and all with a smile and most delighted to be there. Room was spacious and very comfortable. Entertainment bonuses using both resorts as talent varies. All restaurants including Buffett and specialty were excellent. Did not go to casino- used concierge for excursion and transportation...

"Good resort . Staffs could have been better "

"Very nice and clean resort. The pools are amazing."

" The property is beautiful Staff is very accommodating Restaurants very nice with good food Facilities are very clean Nothing not to like "

"Had a great experience"

"The Hilton was great once again. I’m 81 and they put us in the Main building rm 1305 it was fabulous, so nice easy for me to move around. The staff is the very best. "

"Tha staff was great and everyone was polite and inviting!"

"Very good!"

"Beautiful setting, exceptional staff."

"The room was a little tired looking and could use a refresh. The common areas are lovely. The restaurants have a nice variety for options. But what you pay for at the Ritz Carlton is the service - and it is worth every single penny! Everyone is so accommodating, friendly, and attentive. You feel welcomed and cared for in every "