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"Amazing stay at the Ermass Hotel. The hotel is very accessible to public transport, restaurants and shopping. The hotel staff Christopher and Jean /John are both amazing ,.and provided outstanding service. Will definitely book again"

"Excellent location, very central and perfect for exploring the main attractions on foot. The staff were also exceptional—always friendly, attentive, and willing to help. Definitely a great place to stay."

"The staff is knowledgeable friendly and so helpful. True 5 star service. Rooms are spacious and clean. Excellent location too. The rooftop bar/restaurant and pool were huge additions too. highly recommend this - thank you again to the amazing staff!"

"This is absolutely not a $500-a-night hotel. It is a fake luxury hotel that photographs well for Expedia but falls apart the moment you actually arrive. Check-in was a horror. After a long trip, nothing says “luxury” like waiting nearly an hour while the line twists through the lobby. At one point only two employees were checking people in, so naturally one decided that was the perfect time to leave with no replacement. Multiple calls to reception also went unanswered. Five-star service at its...

"The room was ok. However, the walls are very thin. We could hear conversations in the hallway and every time a door closed, it felt like it was in our room. The ac was hard to regulate. The staff at the pool restaurant, were not very friendly. They Could not understand English and treated me like I was a child."

"Exceptional facility! Amenities were top notch from the gorgeous pool and fitness center (with sauna!) to the bar with restaurant. The shuttle was shockingly efficient. Staff was helpful and multilingual. Totally positive experience. Would note the hotel is at a highway travel stop so there was nothing within walking distance, but the hotel's ample options meant nothing was needed offsite. Highly recommend and especially so for airport accommodations. Breakfast offerings were numerous, but...

"Bon emplacement. Parquet à revoir dans la chambre pas au niveau d un 5 étoile Sinon bon emplacement"

"Popped the circuit breaker on the first night with our legitimate working converters! Bathroom was super tiny and shower flooded the floor. Very clean, staff friendly, helpful and fast. Restaurant upstairs- great view but the price was ridiculous- $150 cad for 2 salads and a 2 glasses of wine! We never ate there again. Would I recommend? I don’t think so - for the money we paid we could have found better."

"The staff was very kind and helpful, they are replying fast if you need anything"

"Good spot to stay before flight out next day. Free shuttle and breakfast was a bonus"

"Clean Property with excellent service. Great location. View from our balcony was very good. very nice buffet breakfast with rooftop view. Reasonably priced. I would go back."

"All staff were extremely helpful and attentive. Breakfast was great."

"Booked for 3 people (2 adults, 1 child), was told at check in the booking was for 2, and I had to pay extra. I showed my Expedia reservation, and was told Expedia made a mistake ! After paying extra, there were only 2 single beds in the room. I called reception and eventually they brought a cot to the room. The problem was the cot was completely unstable and would collapse if you put any weight on it. We called again to let front desk know about this, and were told to wait. 30 minutes passed,...

"Great hotel perfect location wonderful breakfast"

"Great convenient location"