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"The best part of this hotel is the location and the staff. The Customer Service service is wonderful. The location is right behind the cathedral so it’s right in the midst of el centro histórico. The breakfast is wonderful with a lot if selection. The downside is the noise. I requested a room change after night 1 because if you’re on the atreet aide, thw windows are not double paned so you hear everything. And they have a lounge on the 7th floor open to the public so there’s noisey people at...

"I booked this hotel believing it was in Quito. When I was told it was 6 hours from Quito I tried to cancel. They wouldn't refund. So, Sheriton lost any future bookings from me. Screw Expedia too. Not the best way to conduct business. These corporations are too greedy."

"El hotel muy lindo y su encanto especial, lo único un poco incomodo la cama muy pequena"

"Nos encantó todo, la ubicación del hotel , tiene todo cerca ,la atención del personal excelente y la habitación hermosa y muy cómoda, el desayuno riquísimo, lo recomendamos 100%"

"Super ayencion"

"Everything in this boutique hotel is perfect, no doubt and book it"

"everyone was great"

"Staff was really nice , rooms were good and clean"

"Loved our stayed at this hotel, highly recommended it if you’re traveling to Cuenca, Ecuador"

"We liked the location of the property along the river; the bedroom was quiet and dark for a good night's sleep"

"need to improve hot water system terrible to hot o to cold never right temperature also must install garbage can inside de room as well outside of the property"

"Excelente servicio y ubicación para poder conocer el centro de Cuenca a pie."