Hotel with a Concierge in Baja California from AED 329

"Poor customer service and HK not the best, sheets did not look or feel fresh"

"It’s the only hotel that you can drink the water from the tap in your room. It has a very nice pool and Jacuzzi. They keep the Jacuzzi nice and hot. Also they will bring your drinks to your Jacuzzi or pool experience."

"Room was clean , Staff was awesome . We did have the breakfast and used the $200 peso coupon given upon arrival ened up paying total $100 pesos . "

"Elevator wasn’t working very inconvenient "

"I liked the property but some places need upgrades. I went Sunday to Tuesday and a restaurant was open just the weekends. The bar next to the swimming pool was closed. The jacuzzi was durty and not to hot. A lot of kids without adults supervising and no staff checking that. The hotel advertice an adult swimming pool but was not the case. I used the spa facilities and a sauna was closed, the steam room out of service, and the prices the same of USA. If 1/2 of the facilities will be not working, the spa supposse to give a courtesy discount."

"Great"

"Cushions had a dirty looking, too cold to be in the outside pool. Indoor pool over crowded an a lot of bleach smell like. For $25 dollars breakfast buffet per person it was kind of too much considering we didn’t go to stuck up our stomach with food. They had a party inthere We couldn’t sleep! We complained and they said, they had a party that got out of hand. I should have stick to $250 hotel I was planning on staying."

"Muy mal hotel el peor servicio hice el check inn a las 4 y no había toallas de baño ni para secarse ni de manos ni tapete y la tasa de baño estaba sucia hice el reporte y hasta las 10 de la noche me llevaron dos toallas y todas negras ya no eran blancas muy mal personal mal atención y no resuelven nada pésimo trato"

"My husband and I like staying at Lucerna because it's got a perfect location. Thank you"