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"I hadn't been here for 12 yrs, the property is run down. The elevators not working and we had to carry out luggage up stairs. Had to request another room and more expensive instead of them accommodating us. We had visitors who live in area and were unable to come to our suite. They weren't staying the night.. I'm disappointed also fast pass used to be included was quoted $35 one day and at check it they quoted $40. Counter staff said i wouldn't need it at time of my departure and big mistake!!...

"My gf and I stay, was great. The hotel is outdated but very clean. The rooms are exactly like the pictures advertise. Overall it was good, it was literally walking distance to Puerto Nuevo Lobster restaurants. Which is why we stayed here. This a place is good to stay for no more than 2 or maybe 3 days."

"highly recommended"

"No hot tub- pool is not very nice - not heated and outside of the hotel. Have to cross parking lot to go to the pool"

"The pool was closed for our stay."

"Es la segunda vez que me quedo y está muy agradable. Frente al mar lo más relajante y el desayuno rico."

"Everything was excelent they have a good menu in the breakfast and lunch, excellent service bar and restaurant"

"Hot tub and pool water was not the cleanest. But overall everything was perfect I would totally stay again , for a longer period."

"The staff were very friendly and helpful. The place needs a remodel or update, bathroom tile was old and stained. Carpet is old and dingy. The free breakfast good, coffee terrible. If you get a room facing the street , it's loud."

"Regresaré pronto ! Súper amables , las habitaciones muy cómodas"

"Great staff and good amenities"

"Mala atención"

"The food was delicious and the staff where so nice. The rooms where so clean."

"Excelente 👌 hotel precio instalaciones servicio del personal muy amable siempre con una sonrisa y comida muy rica"

"Me gustó bastante la estancia en la habitación, tranquilidad, limpieza y buen ambiente"

"Beautiful resort! We loved waking up to the sounds of the birds. Breakfast is very good. Staff is very friendly. For a resort that size, the pool is very small. And the gym even smaller. But we made it work and definitely will stay again at El Cielo!"

"Excellent service and convenient for shoppers and walking around the Main Street"

"Very outdated, parking was limited, the beds were hard, no hair dryer, we were missing towels to shower and when we asked the receptionist she gave me the worst attitude! I would never stay here! No AC so we have to open windows which is fine but no screen. So unsafe"

"Clean room, friendly staff, delicious breakfast. Onsite spa service was excellent.Will definitely stay here again."