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"Clean property, helpful staff, the elevators could use a little work, but it’s an older property so I get it."

"Habitación limpia.alberca al aire libre y techada..muy agradable lugar para relajarse y disfrutar con la familia"

"Not clean Smell dirty rags"

"Booked this hotel through Expedia. I'll start with the positive. Great location if you want to be where the action is and be around live music. Plenty of shops and restaurants all near by. Steps from nice beach. Easy check-in process. Maribel was very pleasant. The Superior rooms on 8th floor give you a nice balcony, with comfy chairs and a great ocean view. Clean large room and comfortable bed. On the negative, this hotel can use a little TLC in some areas. Rooms are nothing fancy, no extras...

"I was a bit hesitant about where to stay, but I came across this hotel and honestly ended up enjoying my stay. The room was clean and fresh, and the air conditioning worked well. I also have to mention the pillows—they were so comfortable. The restroom inside my room was spotless. The lobby staff were all friendly and welcoming, which made my stay feel comfortable from the start. We had dinner there on our first night and our server was warm and attentive. However, breakfast the next morning...

"Todo bien"

"We usually stay here because every room had a ocean view. This time they have a huge tent set up blocking the ocean view. We asked at the front desk and that tent is permanent now. So ask before booking a "ocean view" room."

"Very luxurious and clean. Great stay."

"Muy atento el personal"

"I love it"

"The hotel was good for the price. No windows though for some weird reason (maybe it was just my floor). Good location. Staff were friendly except the one lady at reception who hung up on me when I asked if it was okay for staff to bring up my Uber Eats order. It was brought up by someone. Shower water was always cold so that kind of sucked. Also the taxi guy they got for me scammed me and dropped. E to departures for the airport so I had to get another taxi, pay 500 pesos so literally get...

"Es un hotel viejísimo cero le han dado mantenimiento todo es desde que se hizo el hotel en 1950"

"Fue un lugar excelente para descansar e ideal para la familia"

"Nosotros nos quedamos en la habitación con jacuzzi. El cuarto tenía todo lo que necesitábamos, contaba con sala amplia y una barra. Lo mejor de todo fue la amabilidad de los trabajadores desde la persona que te ayuda con el equipaje, recepción y camareras. Volvería a hospedarme en este hotel sin dudarlo."

"Mala atención"

"The food was delicious and the staff where so nice. The rooms where so clean."

"Beautiful resort! We loved waking up to the sounds of the birds. Breakfast is very good. Staff is very friendly. For a resort that size, the pool is very small. And the gym even smaller. But we made it work and definitely will stay again at El Cielo!"

"Always will stay there"

"Recomiendo checar en las habitaciones las televisiones ya que no entraba al momento la señal y tener un mejor desayuno más variado es demasiado simple"

"Pasamos solo una noche en el hotel, la ubicación de la propiedad se encuentra en una zona diferente pero tranquila, el personal fue sumamente amable, el maletero se ofreció para ayudarnos con servicios como ir al Oxxo. Las camas rechinaban mucho y olía bastante a drenaje. Pasamos buena noche"