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"Reception staff very welcoming & polite, room was nice but a fridge is needed. Pool & facilities are amazing "

"Amazing location, good food and really nice staff but so dated and needs some renovations."

"Overpriced and disappointing. Not worth £213 and breakfast not included, decided to drive home after the concert as did t want to stay here"

"Good location but very tired property. Staff mostly polite but not really engaged. Make you prepay for parking but do not care if there is no space to actually park. Toilet did not work and room servicing poor. Cooked breakfast and coffee was thankfully OK. Town itself is cute and best place to eat is the very popular Corn Mill, a 5 minute walk away from this property."

"As always a fantastic stay at the best seaside caravan site there is around by far!"

"Staff was very friendly, we enjoyed seeing peacocks roaming around the grounds and staying in such a historic place. The aircon inside the room was also a lifesaver!"

"Great place close to popular tourist locations in North Wales"

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"We love Herons Retreat, we have been many, many times! Well over 15 times, so that shows how much we love it."

"The rooms had bugs , there was air conditioning outside on the landings but inside the rooms were disgusting no air conditioning we were sweltering and uncomfortable all night I would never stay here again beware"

"What a piss poor hotel this is ,it looks like an asylum hotel ! Padlocks on every door , the whole corridor smelt of weed , piles of sheets and towels in the corners , no bar or restaurant and to top it all Expedia send me an Email asking if we would like to reserve a table for a evening meal and breakfast……. Really was the worst place I’ve ever stayed at !"

"Staff very helpful.Breakfast delicious"

"The double beds were comfortable pillows awful Had to change rooms for second night twin beds not large enough moved easily Pillows equally as awful . No walk in showers which make it difficult for people not able to use bath. Was told well if it’s only for one night did it matter and it was business people using hotel Room 111 opposite housekeeping i had to complain three times from 8am-10 for noisy chatter and Five staff were outside my door laughing and joking. I was there to rest after a...

"Beautiful building and grounds. Comfortable bed and tasty breakfast."

"Great little hotel perfect for the concerts in Llangollen."