2/10
Unfortunately, our stay at Ramada Plaza Wrexham was very disappointing. Upon entering our room, we found a towel that had mud all over it – not what you'd expect from a supposedly reputable hotel. Check-in was also poorly handled. One of our group was waiting for his room key and briefly stepped away to say hello to us after a long drive. The reception staff snapped at him, saying “There’s other people waiting, hurry up,” – incredibly rude and unprofessional.
Later that evening, we went to the hotel bar, which is advertised as 24-hour. However, the staff member told us it’s not actually 24-hour and that we wouldn't normally be served at that time – though he did serve us “just this once.”
Overall, the service and cleanliness were not up to standard and we won’t be staying here again.
EIKROOP
أقام ليلة واحدة (1) في شهر مايو عام 2025