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"Reception staff very welcoming & polite, room was nice but a fridge is needed. Pool & facilities are amazing "

"We love staying here, so close to the beach, the shops and town, it has been our fourth stay, one of our stays was not very positive, I had to get housekeeping to clean the bathroom, unfortunately, I had to clean it too when we got back, still had long black hairs in the bath, all over the floor, the sink. I love this place for an away weekend but please pay more care to cleanliness"

"The hotel was stunning and the staff are very helpful and pleasant. The location is beautiful and ideal for walking in to town centre. The food was very nice, I can’t critique anything about the hotel, staff or service. I gave the amenities 3/5 only because we didn’t stay long enough to use them."

"fab stay despite the heat !!"

"As always a fantastic stay at the best seaside caravan site there is around by far!"

"We love Herons Retreat, we have been many, many times! Well over 15 times, so that shows how much we love it."

"It’s decent, needs a bit of maintenance work. Our room wasn’t super clean, bits in the bath and the cupboards had black marks on them. Hallways smelled a little of manure … The drinks were expensive too… Half the spa facilities were not working… Otherwise, the peacocks are a nice touch and the landscaping is beautiful. Staff are nice and helpful"

"It was good experience, could have improved on hot and cold water and also by providing bed linen, duvet cover, pillow cover and towels."

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"Amazing staff "

"We stayed in a twin room .beds comfortable but room very narrow. No mirror to do hair.toilet roll holder broken. Friendly staff in restaurant, lovely food. Not much disabled parking which made things difficult. Lovely treatments in spa."

"Staff very helpful.Breakfast delicious"

"The rooms had bugs , there was air conditioning outside on the landings but inside the rooms were disgusting no air conditioning we were sweltering and uncomfortable all night I would never stay here again beware"

"We stayed in an Executive run which was well maintained and spacious if a little dated. Bathroom had been updated but corners had been cut like an old siding on the bath. Air con worked well and the room was quiet overnight. Breakfast wasn’t great. Limited choices and the eggs were terrible both scrambled and fried, but it was only £10 each. It was good value for money overall and convenient for a stroll into town to catch the shuttle bus to Llangollen Pavilion. Would imagine it gets very...

"Beautiful building and grounds. Comfortable bed and tasty breakfast."

"Lovely old building, good location exceptional breakfast. Parking is a bit of a nightmare after a 10 point turn in the car park had to find parking across the road which was no problem for my little car but you might struggle with a bigger car."

"Great little hotel perfect for the concerts in Llangollen."