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"Ramesh, lobby manager, was incredibly helpful and kind. We have been to this hotel many years. They will help you with all of your needs. Please give this hotel a try. You won’t be disappointed. Very nice cleaning staff."

"Check-in was quick however having researched prior to booking I was expecting better service (no welcome drink was offered and nothing explained around how the club lounge operated or how the half board worked (I had to ask about this). Also we had booked the luxury suite for the stay yet no real perks included (ie welcome gift / fruits etc). No turndown service was provided and we had to remind the hotel around the extra book requested. Finally, we had an early tour start the next morning and so had to get an early night. This plan was wishful thinking as our wing of the hotel was hosting a wedding reception that night. The DJ certainly enjoyed his bass settings as we couldn’t sleep until the party ended 1am. Would recommend you do your research on alternatives before you consider your stay at Taj Agra."

"I am an owner of a company in the service industry. There were two staff in particular that made my visit exceptional - Ajay (pool area) and Palwinder (sardarji at front desk). When I first entered the lobby, Palwinder was professional and provided excellent customer service. When I walked through the lobby various times, he always acknowledged and greeted myself and other guests. I highly recommend staying here. There is a view of the taj mahal from the skydeck. In the pool area, you can order drinks, food, etc."

"Excellent service breakfast buffet was beautiful. Enjoyed our stay. Staff were very friendly."

"Very well appointed hotel, lovely pool and breakfast buffet. Highly recommended."

"Perfect "

"The hotel was great. We enjoyed our stay and visiting the Taj Mahal. "

"Staff are polite and mean well but - rooms were not cleaned well - despite 3 of us being in a room, only 2 towels were provided daily - in the morning we would ask for baby milk and take away lattes, it would take 30-45min to arrive and even then there would be mistakes in the order Decent size rooms and proximity to the mall are the only advantage. "

"5 star service from this hotel from the moment we arrived in Agra station. Organised a taxi from the train station, driver Babloo, was a godsend given the chaos outside the station Met by Aman at reception and Ashish who took our bags to our rooms Friendly, efficient and receptive to all our needs Aman organised our guide, Muhammad, who was knowledgeable and a great asset whilst visiting Taj Mahal & Agra Fort Aman’s mother, Rajanna is a fantastic cook and we had the most wonderful vegetarian food with hot chapatis Breakfast with parathas is a must, served by the smiling Saif Rooftop bar with views of Taj Mahal at sunset was the icing on the cake Thanks for the memories "