"The full charge (268 CNY) was deducted (or closed) from my credit card when the booking was confirmed. When we have arrived I had to pay additional 500! When I wanted to clerify with the stuff why, they refused to talk to me, just talked with my girlfriend (she is Chinese). 10 minutes later I went back to the cashier to ask again. Then suddenly somebody was able to speak English... I have no idea whether I will got my money back or not... Anyway the room was so-so, maybe 10 years ago it was nice...
"The full charge (268 CNY) was deducted (or closed) from my credit card when the booking was confirmed. When we have arrived I had to pay additional 500! When I wanted to clerify with the stuff why, they refused to talk to me, just talked with my girlfriend (she is Chinese). 10 minutes later I went back to the cashier to ask again. Then suddenly somebody was able to speak English... I have no idea whether I will got my money back or not... Anyway the room was so-so, maybe 10 years ago it was nice...
"Hotel location, facilities and services are great. The worst thing is the elevator which doesn’t work as expected. Every time I went upstairs or downstairs, either my choice of floor (button pressed) would be reset, especially after the door opened during my ride. "
"Hotel location, facilities and services are great. The worst thing is the elevator which doesn’t work as expected. Every time I went upstairs or downstairs, either my choice of floor (button pressed) would be reset, especially after the door opened during my ride. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Super recommend. Location is the best by far. Rooms big and very new. But over all that the staff was so amazing. We just left and would love to come back.
Our son forgot his backpack in the train station and the manager was so helpful with all the calls. And after police helped us find.
We are in love with China.
Super recommend. Location is the best by far. Rooms big and very new. But over all that the staff was so amazing. We just left and would love to come back.
Our son forgot his backpack in the train station and the manager was so helpful with all the calls. And after police helped us find.
We are in love with China.
Before the trip, I went through a lot of websites, and found that it seemed impossible to find a hotel without smoking issues--people in Guiyang smoke in public areas including 5 stars hotels. Some complained about cigar smell in their non-smoking rooms--the worst was that it's the same after changing rooms. After reading reviews in Chinese and English, I concluded that at least, Kempinski's rooms are free form smoking.
I especially asked for a room on the non-smoking floor at check-in....
Before the trip, I went through a lot of websites, and found that it seemed impossible to find a hotel without smoking issues--people in Guiyang smoke in public areas including 5 stars hotels. Some complained about cigar smell in their non-smoking rooms--the worst was that it's the same after changing rooms. After reading reviews in Chinese and English, I concluded that at least, Kempinski's rooms are free form smoking.
I especially asked for a room on the non-smoking floor at check-in....
Everything was amazing. From the very first interaction to the very last farewell. The host always responds to my questions promptly. Provided assistance with transportation to and from train station. Had welcome drink and snacks for us. Room was spotless and very comfortable, location was awesome as well. Situation very close to the river. Short walk to everything. Would definitely recommend to others.
Everything was amazing. From the very first interaction to the very last farewell. The host always responds to my questions promptly. Provided assistance with transportation to and from train station. Had welcome drink and snacks for us. Room was spotless and very comfortable, location was awesome as well. Situation very close to the river. Short walk to everything. Would definitely recommend to others.
Tan-Ping
Reviewed December 17, 2025Reviewed December 17, 2025
Great stay with exceptional breakfast staff!
We had a wonderful stay! A special thank you to the lovely ladies serving breakfast—they were extremely helpful, attentive, and provided incredible service every morning. Their warmth made our stay extra special. Highly recommended!
Great stay with exceptional breakfast staff!
We had a wonderful stay! A special thank you to the lovely ladies serving breakfast—they were extremely helpful, attentive, and provided incredible service every morning. Their warmth made our stay extra special. Highly recommended!