Hotel with a Concierge in Hebei from AED73

"n/a"

"The room and bed were quite comfortable. The staff always had a smile and were very helpful, so we had a good stay. There's a Wanda shopping center right next door where we had really good meals. The pool is a bit small, but it wasn't crowded so we could still exercise. Other potential management improvements are that the Agraria San Francisco toiletries that are pictured on the website were not seen. There are large refillable bottles in the bathrooms so we couldn't tell the brand. The hotel's pro-environment policies are excellent; getting rid of the small plastic bottles is great. It would still be helpful to know the brand of products offered. We loved that we could choose to not have towels or linens changed and also be rewarded for each day we supported green policies. One has to ask for this at check-in or a day before you'd like the service though. Check-in didn't go as smoothly as expected. Although our room was prepaid through Hotels.com, we were told it wasn't and asked to show our receipt. It then still took a few minutes to get in touch with management and confirm the room was pre-paid. Room service is limited at night; no Chinese food, desserts, or wine but only simple western foods like sandwiches and salads. This should be stated more clearly on the menu. Why is it not possible to even get a serving of cake or ice cream or wine at 10 pm? There are no pay-on-demand movies. Only tv channels are available. Still, this is top choice for SJZ at a good price."

"breakfast not good...Internet bad"

"The hotel itself is OK. What spoiled the impression is the lack of professionalism of the reception staff. In the hotel there are the people speaking good English, but they were absent when we checked-in and out. As a result it took 30 minutes to be checked-in and 40 minutes to be checked-out. But the worst thing was that the girl at the reception (don't remember her name, it was the evening of January, 25, 2024) refused to give us the reporting documentation. She had to do it when we demanded the manager speaking good English or the director to come out. With the help of the manager we got the documents we needed. And then, to take revenge, when we went by taxi to the airport to fly home, she (the receptionist) called the police, gave them our taxi details and we were stopped on the way by the police, who took us to the police station and checked our passports, visas, air tickets and what not. At last they let us go. We were lucky to catch our flight. But due to this accident this final stop at this hotel and 'the communication" with the policemen before flying home became a great disapointment of China for us..."

"Outstanding new hotel: beautiful rooms, great value!"