Hotel with a Concierge in Honduras from AED 334

"We recently stayed at Henry Morgan Resort in Roatán and would like to share some constructive feedback. First, we truly appreciated the friendliness of the staff. The reception team was welcoming and helpful, and both security and housekeeping did a good job. The buffet staff provided attentive service, and the beach location is absolutely beautiful. The pool area is well situated and offers a relaxing atmosphere. We did, however, encounter some concerns that we hope management will address. The resort layout is spread out with wooden walkways rather than an open-concept design. While this adds charm, some of the wooden decking — particularly around the pool areas — appears worn, and we noticed a few nails sticking up, which could pose a safety risk. We also experienced repeated issues with our room key card not working. We had to visit the front desk multiple times to have it reactivated. On one occasion, after it was fixed and we left for dinner, it stopped working again when we returned that evening, requiring another trip back to reception. Additionally, the room lighting was quite dim, and the shower could benefit from a deeper cleaning. The pools range from approximately 2 to 5 feet in depth, which may be important information for adult guests who prefer deeper swimming areas. Our most serious concern involved the piña colada machine. After drinking from it, my wife became very ill. The milk appeared curdled, and she was vomiting for several hours and lost an entire day"

"Beautiful resort! I love that a shuttle/ferry boat takes you to the Big French Key private island! Food from Herby's was great and the gym has fully functional equipment. The only thing I wish I would've looked into was the location of the resort because I had the most trouble getting transportation from shuttle included excursions booked on Viator as they do not come out that far. It's a 30 min drive from West End. Taxi rate is high."

"Clean room !! Super nice staff all over the resort ! Beach is super close and restaurant has amazing food ! Would definitely go back !! "

"For some reason, the staff are not as friendly or helpful as other resorts. I’ve stayed in Roatan for years at multiple locations, but for some reason, this does not feel welcoming. "

"Service was awesome. People were kind and respectfully. "

"Overall we had a great experience with our stay at Infinity Bay. Room was clean and spacious. Breakfast buffet offered many options to fit dietary restrictions. Pool area was relaxing and you can’t beat the snorkeling right in front of the resort. We also booked a few treatments at the spa, which were very relaxing. Only issue we faced was that our room wasn’t ready at check in time. Not a big deal because they could hold our bags and we could enjoy the pool/beach while waiting. "

"Very clean and good ambiance "

"There is a need for maintenance, the room assigned didn’t have proper security, the latch was missing and the tiles needed cleaning. Also, the hotel was hosting some events and there was only one elevator working while the other was been installed. Food was ok, nothing special. "

"Great resort for families. Kind staff and good service. Historic location. Needs improvement in certain areas: beach needs to be cleaned up in front of the resort - lots of garbage around left by public and the resort isn’t cleaning properly; kids pool, which our kids loved playing in because of the slides, could use a lot more trees around. Way too much cement and large empty unused areas of cement make the area around the pool several degrees hotter and could easily be improved by planting a few more trees; games room need upgrading - old, broken ping pong and foosball tables; restaurant service was inconsistent - sometimes great, other times was not; coffee should be provided in the room every morning and not just the first morning (especially in a country that produces so much coffee). Overall we had a very good visit, largely because the kids had a great time, but could have been made much better with just a little bit more effort."