"Due to the Full-moon celebrations we had made a booking days in advance, which had been confirmed in writing. On the day of arrival when we called the hotel to inform that our train would be an hour late, they claimed we didn’t have a booking. They even put the phone down on us. "

"It was a very pleasant stay."

"Nothing "

"When booking through Expedia website, the details that were provided for the stay was Jaffna Heritage Hotel but confirmed details showed Jaffna Heritage Villa. Both managed by same owners and we thought we booked the hotel rather than the Villa. I had already raised this with Expedia but no response!! In future, I will use other booking platforms so that issues raised are resolved promptly. "

"Amazing location and very helpful staff"

"Amazing hotel and staff, our 2 nights stay was wonderful with very tasty buffet food for breakfast and dinner. Will visit again. "

"Close to a lot of places to visit in Jaffna. Lovely place."

"The women at the desk are rude and unhelpful. The mattress is like sleeping on the floor. The bed just had a sheet on it. The noise from staff in the front Iof the hotel continues past 11. It starts back up at 6 am but with construction, the cleaners. There are a lot of better options in the area. "