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"We will not be returning to this property. The hotel was immensely hot as were all the restaurants. There was no way to stay on the beach or by the pool to eat lunch. It was overall not a great experience."

"Fun pools. My kids loved the little pool with the slide. The rooms are big but a little outdated. Staff was overall good. The main issue is the food. It is terrible and we ate out sometimes to avoid the food. No poolside snacks which is hard with little kids/ it’s nice to sit on your lounge chair and be able to order food. The pool drinks were good and the bartenders were really nice. We had a nice time but the food is a major issue."

"We wanted to use the massage services, but the prices were actually much higher than some of the best spas in the U.S., which is why we decided not to use them. We did use the cabana service, but we did not like that they were all covered with bird droppings and were not cleaned even once during the entire week."

"Overall, I would rate this resort about a 5/10 and unfortunately I would not return. The staff was definitely the highlight of the stay — everyone was extremely friendly, welcoming, and helpful from the moment we arrived. Customer service was honestly 10/10. The food, however, was disappointing. I’d rate it around 4/10. The selection was very limited and overall the quality just wasn’t great. Not a lot of options. We expected more variety. Cleanliness was average, probably around 6/10. The...

"Room was warm, AC did not work well. Room was dirty and when I complained, I was meet with “it’s fine, it’s not a big deal” I requested a room change and they were not willing to do until I requested to speak with manager. I was moved to a ti y room that was dirtier, but ac worked better. Staff was not friendly, or helpful. A few servers were the only pleasant experience. This was my first time in Puerto Vallarta and I will NEVER go back. I have lots of better options to take a vacation."

"La habitación amplia y muy limpia"

"VIP service. Personnel were friendly and professional."

"todo bien, pero la comida muy sin sabor"

"El hotel está muy limpio, el personal fue muy amable y la playa está hermosa, limpia y sin piedras. Pasamos unos días muy agradables y cómodos. ¡Sin duda regresaríamos!"

"I just wished service was a little more attentive at the pool and the food at the Mexican restaurant was a little more warme"

"Staff stole money from my room"

"Habitación muy limpia"

"All good"

"Poca variedad de comida "

"Clean room and fantastic settings"

"The food, hotel and experience was by no means what we expected and not in the good way. It definitely seemed like reviews were skewed, however there were some amazing people we met on the trip and tried to make the best out of the time were there. Do not recommend nor will will we be staying under this hotel brand again. "

"We have stayed at this hotel many times over the past 15 years. We have always enjoyed our stay. There are several amazing staff members - yet over the years, we have seen that the overall experience is inconsistent and dependent upon who you are interacting with. The Studio Suite which costs more than a standard room was not equipped as pictured. We needed to request a dresser to store our clothing. There was a coffee maker but no coffee provided. And hot water for the shower was scarce....

"Clean room , staff and view amazing."

"This gay was even more that we could have imagined. The staff was amazing, very hospitable"