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"Great place great view very clean some of the staff weren’t so happy to serve you but other were very nice we reached out to the manager a week before we got there they got back to us a day before our vacation was over she said she was coming to our room we waited for two hours she never showed up that was very unprofessional I personally would not give this please 5 stars because of the service it other than that it was great"

"Very poor service Rude staff Incompetence and common sense missing Not organized for groups Not able to accommodate family dinners 2-3 hour wait for diner Disorganized no leadership Room tenants hit or missing of they give you towel or replenish Staff only give attention if you give money"

"Staff was great, wish there were more food selections and 24 hour room Service"

"From the moment we arrived until the day we departed, our experience was exceptional! We were welcomed with a refreshing welcome drink, and the warm, friendly staff made us feel at home immediately. The resort was spotless, beautifully maintained, and had an inviting ambiance throughout. There were plenty of amenities to enjoy, including multiple pools, great daily activities, and nightly entertainment that kept every evening fun and exciting. The food was delicious with a wide variety of...

"Our vacation was wonderful!We came to Moon place for our daughter’s 13th birthday. She’s a very picky eater and loved the food. The facility was absolutely beautiful! The staff were so kind and welcoming. The food was delicious from the buffet to the restaurants. The resort was kept clean and well tended to. Our rooms were refreshed daily. We swam with the dolphins and parasailed. The instructors were attentive and very knowledgeable on the excursions. Overall 10/10 my baby cried when it was...

"Great place"

"Everything was excellent"

"Great place, beautiful beach, super friendly and helpful staff."

"The landscape was nice. The hotel lobby had a unique smell and was a bit out dated. The staff was jovial and the entertainment was ok. When it was time to turn in for the evening, I flipped the sheets back and was welcomed by 2 two crawling friends. Needless to say I relocated and didn’t complete my stay. As a result, the staff DENIED a refund as was promised to me at the hotel lobby by the receptionist. I do not recommend staying here unless the room doesn’t matter and you don’t mind being one...