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"Room clean no airport shuttle from hotel hotel bathroom smelled of sewer"

"My white couch was dingy and the chair was peeling apart. There were dark spots I thought were bedbugs but it was just rust. At certain points of the day my room would smell like sewer. The pool was great but the hot tub was cold & dirty. "

"The resort has a nice layout and did not feel crowded. Attentive staff. Nice restaurant options Just a really chill time"

"Friendly and accommodating staff. Entertainment was good and definitely family oriented. Food was good but not great"

"Great"

"We had a great time as a family. The hotel shows no sign of damages from the hurricane. Clean property, nice staffs and great pools to enjoy! "

"Nice place "

"I think they're due for renovations. The towels and pillows smelled like mold. Unfortunately I didnt sleep well.The bed was entirely too hard. I appreciate the staff especially De Andre."

"This property was very beautiful and very clean. Everyday u will see staff on ladders cleaning the walls etc. the staff was delightful and pleasant, guest services did a great job setting up my birthday dinner and even called to see if everything went accordingly. I loved staying here and hopefully will visit again in the future. My only downside was that the nightclub is freezing so cold u can barely stand to stay and have a good time.many others left for the very reason that it was super cold....

"First off the description of the resort shows it’s within walking distance of everything! No ur in the middle of the busiest places and people were yelling from the street up to u at the resort trying to sell u stuff. If ur walking they shove stuff in ur hand say it’s a gift but want u to buy it! The pictures of the resort are not from that resort. The rooms had ole decaying dirt in all corners, the beds are wore out. It’s the exact same food everyday! Which was horrible so we ate out a lot. The...

"Nice staff , Shower was a disappointment tub was slippery bed and pillows very uncomfortable , food was decent alcohol was all bottom shelf if you wanted a decent drink you have to pay , very small section of beach is available for guests ,if you’re looking for fun or nightlife this isn’t it …pretty sleepy after 8 pm , spa was very nice . good location avoid beach on days when the cruise ships come in .very packed .too many rules for a “luxury ‘ stay "

"Staff were fun and very attentive. Shuttle service was prompt and you definitely had options. Pool area clean and loved the swim up bars. Overall, a nice resort to visit to relax or have a good time."

"We had a really enjoyable stay at Hotel Riu Palace Jamaica overall. The pools were clean and well-maintained, and the staff truly stood out — everyone was friendly, attentive, and made us feel welcome throughout the trip. The food was excellent for the most part. Nearly everything we tried was delicious and well-prepared. The only exception was the lobster, which unfortunately was overcooked and rubbery both times we ordered it. The room was a bit dated and had a few minor issues, but nothing...

"Check in was a disaster. "

"In mid March the pools were cold, wait times at the restaurants were long, waits at the espresso bar made it almost unusable, and we were never able to get a Jamaican patty our whole visit, lol. Our room had light odors of “plumbing” for periods of the day. But, the food was good, the beach was wonderful, the room was comfortable (and didn’t smell most of the day), the balcony had a nice view and ultimately it was an acceptable stay for us coupled with time at another resort. "

"La habitación muy linda espaciosa "

"Encantada!!! Buen servicio,bueno todo lo recomiendo"

"A lovely stay at a beautiful resort. Lots of friendly faces and the Jamaican food was delicious."

"Some nights were noisy"

"I’ve stayed at a RIU in Montego Bay before, so I knew paying more usually means a nicer, more “luxury” experience. That wasn’t really the case here. Palace Tropical Bay didn’t feel like an upgrade, and honestly we could’ve just stayed at Riu Negril and been just as happy, if not happier. When we went there for the White Party, it looked just as nice. The swim-up bar pool was also an issue—the filter seemed off because there was always debris floating around, which wasn’t great. The “ocean...